Can't disable adult content filter

[BlackAle]

Yeserday I called 0333 338 1003 to get the adult content filter switched off, I was told it had been done and would be active with 24 hours.

Today it's still switched on, so I called again. Now there's a backend issue, meaning it can't be disabled and there is no timeframe as to when it will be fixed.

Is this actually true?

[mwills96]

Hi, I’ve had this issue too!

I’ve called twice to have it done. Provided credit card details twice. Housemates are getting quite miffed about it (lol).

Any updates on this would be great as to not have to do it a third time.