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Sunday
Hi, I became a new customer around the end of June 2024. I have Three Home Broadband with the supplied Three ZTE MC888 Router / Hub.
Since around 4 days after day one (back in late June), the DNS has stopped working and the Hub requires a restart to restore normal service. This was happening every 4 to 5 days afterwards too, so as a workaround, I set the restart scheduling to restart every 1 day at 0200 hours.
This was fine until about a month ago when I notice the Hub had done an automatic software / firmware update. Now software V1..0.0B09, firmware V1.0.0. Since this update, it’s got worse and no longer restarts everyday and the DNS stops working after around 30 hours. So a manual restart is now required daily.
If I manually set the DNS on my devices (e.g. 1.1.1.1 & 8.8.8.8) I can get Internet for a few more hours without a restart, however, within a few hours it slowdown substantially until it comes to a grinding halt with network errors. So this workaround doesn’t last long until a manual Hub restart is required again.
I read somewhere on this forum, setting the APN to ipv4 only (from ipv4 & ipv6) may help, however, I’ve tried this and it made no difference.
yesterday
Please can a Team Member reply quickly to this before I cancel my 30 day rolling contract. I've just spoken to customer support and they asked me to do a factory reset and monitor it. I told them I've did a factory reset yesterday (and many times before) so it will still be failing tomorrow.
yesterday
Hello Tigger.
Oh, that sounds like a frustrating issue to be having. It's not clear what would be causing that based on the fact the issue goes away and comes back after each solution.
It might be worth checking in with the Home Broadband Support team to see if they have ay solutions for the problem, or to see if they are aware of what is causing the issue. Hopefully there will be a work around that restores reliability to your connection.
Pete.
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yesterday
Hello Pete, there has not been any one single solution that I have not already tried, and told them so.
Pete, can you send this to the correct team? Is that team one, two three or four?
Mark
yesterday - last edited yesterday
@PeteG You have done your best in your reply and I thank you. You seem like a good guy. Please could you ask your Line Manager to reply to this now?
4 hours ago
Hi Mark.
I'm sorry to hear that you've been experiencing these issues for so long now. If you can help us understand the issue a bit better, we'll do our best to help or point you in the direction of more support.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.