I joined Three for 5G home broadband last year, I'm well within the 5G footprint and my router gets a good signal on my windowsill.
Early in the morning and up until noon I can achieve over 250Mbps regularly although a dependable speed is rare.
That's where the fun stops.
From midday onwards it slowly degrades until early evening where most evenings anything over 10Mbps is rare.
Yes, you heard that right. Sub 3G speeds.
I have called user support many times and been fobbed off with a few pounds off my bill and they point me to the "service status" page, whereupon entering my postcode gives me:
"We’re fixing an issue with our network in this area
We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.
Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.
You can find more help and advice below. And you can read more about our Big Network Build here."
This message has been there, permanently, since at least January.
Yup...January.
This is nothing less than a criminal disgrace, a lie to disguise a company filling it's pockets, bragging about profits (Revenue up 3% to £2.52bn (2021: £2.44bn) driven by customer base growth) whilst spending the least amount of money it can outside of the capital investing in network infrastructure.
The same-old-same-old.
The moment I am out of this farce of a contract I'm gone, forever.
Liars & thieves.
