I’ve spent the last two weeks reading about 25 forums on this very issue.
My device circles from 4G+ (excellent) > 5G (no signal) > No Sim Installed. I’ve done the manual band selection and have managed to get it to work on 4G only but when I first had the device, I was getting speeds of 150-180MBPS. Now it’s 35-55MBPS. I’ve done every reset going, phoned three 3 times with each call lasting nearly two hours and was on the verge of returning the router. 4G+ is just about useable, but - up to this point - I’ve been hotspotting my phone with no issues. So I know 5G works indoors and I can see the very nearby mast from my window! In fact, the houses at the mast have the same postcode as me.
I’ve been told of mast issues, which don’t appear online. I’ve been told of poor 5G indoor coverage (which isn’t true with my iPhone) and that there’s no issue with my device. I work a lot on the road, so I’ve tried to grab a moment here and there to sort this - but it worked perfectly for 2 weeks and for the past 7 have been hopeless. 4G is a useful stopgap but I have no idea how to get them to replace the unit. The 5G signal rate is off the scale and I’d have expected to see something - so I’m just trying to get the service I’m paying for 😞
Andrew
