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04-07-2024 11:21 PM - edited 04-07-2024 11:22 PM
Moving abroad in 2 days.
Called up Three to terminate my contract on 25th March.
Was told I have to return the device or otherwise will be charged, and bag would be sent to me - no problem, I have no use for the router.
Second call to them on 2nd April as I had received no return bag yet.
Not to worry they say, a bag will be sent again via Priority mail.
Nothing's arrived and I'm leaving the country in 2 days, what do I do?
I feel extremely anxious and stressed that I'll be charged £100-200 or somewhere along those lines, for a device which I wanted to return but have not been given the chance due to Three's incompetence!
Any advice? I've read on this forum about disputing the direct debit but I don't want anyone to come after me for owing money!
on 04-08-2024 09:32 AM
Call 333 or use live chat. Ask them to raise a complaint if you’re not getting anywhere. Failing that maybe @JonathanB may be able to support you.
on 04-16-2024 01:43 PM
Hi @PeterMC,
I'm sorry to hear about this situation. What was the result in the end? Did you manage to get this resolved with the team's @MZone suggested? If you were unable to arrange the return of the router please let me know, and I'll do my best to help.
Thanks,
Jonathan
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