cancel
Showing results for 
Search instead for 
Did you mean: 

Another case of no return bag sent

PeterMC
Fledgling

Moving abroad in 2 days.

Called up Three to terminate my contract on 25th March.
Was told I have to return the device or otherwise will be charged, and bag would be sent to me - no problem, I have no use for the router.

Second call to them on 2nd April as I had received no return bag yet.
Not to worry they say, a bag will be sent again via Priority mail.

Nothing's arrived and I'm leaving the country in 2 days, what do I do?

I feel extremely anxious and stressed that I'll be charged £100-200 or somewhere along those lines, for a device which I wanted to return but have not been given the chance due to Three's incompetence!

Any advice? I've read on this forum about disputing the direct debit but I don't want anyone to come after me for owing money!

2 REPLIES 2
JonathanB
Community Moderator
Community Moderator

Hi @PeterMC,

I'm sorry to hear about this situation. What was the result in the end? Did you manage to get this resolved with the team's @MZone suggested? If you were unable to arrange the return of the router please let me know, and I'll do my best to help.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


MZone
Maestro

Call 333 or use live chat. Ask them to raise a complaint if you’re not getting anywhere. Failing that maybe @JonathanB may be able to support you.