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on โ05-22-2023 09:37 PM
I have recently started using 3 home broadband and tried connecting to Netflix and YouTube unsuccessfully through my fire stick to my Samsung tv . The fire stick is connected to the router and will play other channels , bbc I player etc . Have tried the shut down restart , unplug etc but nothing seems to work .
is there anything else I can try .
many thanks
Andy W
on โ06-23-2023 05:58 PM
Andy I'm having the same issue. When I connect my phone or PC to the same router there is no problem but my Panasonic smart TV and various Firesticks will not play either Netflix or YouTube at all. Have you had any luck?
Peter
on โ06-24-2023 07:39 PM
I'm sorry to hear you're having issues, Pedro. Could you try changing the DNS settings on your affected devices to see if that helps? For Firestick, the directions should look something like this;
You can try the following DNS options;
Let us know if you have success, it'll help the community out.
Pete.
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on โ05-24-2023 09:49 AM
Have you tried a Netflix app on other devices connected via Wi-Fi... laptop/tablet/phone?
I found this article which may help you to solve this connection issue, How to Fix Netflix Error Code NW-2-5 on Any Device (lifewire.com)
on โ05-24-2023 07:46 PM
Thanks for your reply . Iโll try this this evening . Will let you know how it goes ๐
on โ05-24-2023 08:49 PM
This didnโt work . I have found that if I use my phone as a hotspot it connects Netflix and YouTube no problem ๐คทโโ๏ธ
on โ06-01-2023 05:04 PM
Hi @Andythewelder,
Is the hotspot from your phone using a Three SIM too? Are you able to stream Netflix and YouTube when your phone is connected to the Three router?
Thanks,
Jonathan
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on โ05-23-2023 11:06 AM
What happens when you try to open Netflix or YouTube? Are there any error messages displayed?
on โ05-23-2023 08:48 PM
I get an error code
nw-2-5