I have recently started using 3 home broadband and tried connecting to Netflix and YouTube unsuccessfully through my fire stick to my Samsung tv . The fire stick is connected to the router and will play other channels , bbc I player etc . Have tried the shut down restart , unplug etc but nothing seems to work . is there anything else I can try .
Update. Nope still having issues. Yes restarting the broadband and TV temporarily fixes for about half an hour so it's really annoying. Nothing but stress all day trying to fix it but I guess netflix will have to go or the broadband.
Does anybody know roughly how long this takes to resolve? I got my new 3 home broadband over a week ago and still not resolved the Netflix issue… (fairly poor really to say I’ve been a 3 mobile customer for years now!!) they have contacted and have all the information of the contract and hub details and have ran through reset procedures etc but still the same, I get a phone call every couple of days to check if it’s been resolved but still I feedback the same answer that I’m waiting on them to sort it. Apparently the backend team have what they need off myself but don’t seem to be progressing any further. Don’t want to be stuck in a bad contract as I’m still in my trail period for a month but going on holiday for 2 weeks so time is limited. Any help appreciated.
Just picked up my 5g three broadband connecter last week, same issue. I've tried reseting, all via the contact centre and Netflix stops buffering at 25%. I have no issue with virgin media or using hot-spot three on my phone.
