Home wifi , Netflix problem

[Andythewelder]

I have recently started using 3 home broadband and tried connecting to Netflix and YouTube unsuccessfully through my fire stick to my Samsung tv . The fire stick is connected to the router and will play other channels , bbc I player etc . Have tried the shut down restart , unplug etc but nothing seems to work . 
is there anything else I can try .

many thanks 

Andy W

[Andythewelder]

Thanks for your reply . I’ll try this this evening . Will let you know how it goes 👍

[Andythewelder]

This didn’t work . I have found that if I use my phone as a hotspot it connects Netflix and YouTube no problem 🤷‍♂️

[JonathanB]

Hi @Andythewelder,

Is the hotspot from your phone using a Three SIM too? Are you able to stream Netflix and YouTube when your phone is connected to the Three router?

Thanks,
Jonathan

[Anvil_Iron]

What happens when you try to open Netflix or YouTube? Are there any error messages displayed?

[Andythewelder]

I get an error code 

nw-2-5