Huawei B535-232 Certificate has Expired

[Hunter-RF]

The security certificate on the Huawei B535 router that I use has expired, and no-one at Three is fixing it.  This happened once before, and eventually someone got Huawei to renew it, but as you see from the details at the bottom  \/  it expired in October 2024 and Three/Huawei have Failed to do anything about it.

I have been a Three broadband customer for many many years, and service has usually been excellent, but I feel so let down now.  I expect that Three has been focusing on the merger with Vodafone, and forgotten that it's us the customers that pay your wages  😠

Can SOMEONE please get this dealt with.

My router is not new, but it has been working absolutely fine on 4G (no 5G where I live) since before the security certificate expired, so I have no desire to replace it (and certainly not at a significant additional Monthly increase in my contract).  I just want the security certificate to be renewed - a simple task, surely ????

NB I do regularly check for updates, plus I regularly reset the router/cycle the power off:on.

Details of the (expired) security certificate:

Common Name (CN):   www.hirouter.net

Organisation (O):   Huawei Technologies Co., Ltd

Organisational Unit (OU):   <Not Part Of Certificate>

Common Name (CN):   Actalis Organization Validated Server CA G3

Organisation (O):   Actalis S.p.A.

Organisational Unit (OU):   <Not Part Of Certificate>

Issued On:   Wednesday 25 October 2023 at 15:04:35

Expires on:   Monday 28 October 2024 at 15:24:35

Certificate:   redacted

Public Key:   redacted

[JonathanB]

Hi @Hunter-RF,

I'm sorry that this still hasn't been addressed. I'll raise this again with the team responsible.

Thanks,
Jonathan

[Hunter-RF]

Hello @JadeF - as Jonathan has not been online for a week, can you take this up for me urgently please?

I have tried and tried with Jonathan but he has failed and failed to get this sorted, so before I complain to the ombudsman, I want to give someone else at Vodafone:Three a chance to fix this problem.

If you cannot help any of your customers that are (well, were…) happy to keep using their Huawei B535 4G router, could you tell me where else to go to complain, or do you not care about us and if so please just tell me and I will go straight to the ombudsman.

Thank-you in hope 🙏

[Hunter-RF · Accepted solution]

YAY 👍🏻 ✔️ 🎉 😁
The security certificate on the Huawei B535 has been updated now, so I can use Three broadband like a normal person again 😎

Thank-you if it was you that fixed this 👌🏻
Now, as it expires Again on 12th November 2025, would you please arrange for the next renewal to happen Before it expires, many many thanks 🤞🏻

Validity 
Not Before:     Tue, 12 Nov 2024 10:24:01 GMT
Not After:     Wed, 12 Nov 2025 10:24:01 GMT

[Hunter-RF]

As I predicted, the certificate has expired AGAIN.

Could you @JadeF possibly see to it that Huawei & Three renew it PDQ, please.

Thanks.

[Hunter-RF]

Hello @MichaelP - as Jonathan has not been online for a week, can you take this up for me urgently please?

I have tried and tried with Jonathan but he has failed and failed to get this sorted, so before I complain to the ombudsman, I want to give someone else at Vodafone:Three a chance to fix this problem.

If you cannot help any of your customers that are (well, were…) happy to keep using their Huawei B535 4G router, could you tell me where else to go to complain, or do you not care about us and if so please just tell me and I will go straight to the ombudsman.

Thank-you in hope 🙏

[Hunter-RF]

YAY 👍🏻 ✔️ 🎉 😁
The security certificate on the Huawei B535 has been updated now, so I can use Three broadband like a normal person again 😎

Thank-you if it was you that fixed this 👌🏻
Now, as it expires Again on 12th November 2025, would you please arrange for the next renewal to happen Before it expires, many many thanks 🤞🏻

Validity
Not Before:     Tue, 12 Nov 2024 10:24:01 GMT
Not After:     Wed, 12 Nov 2025 10:24:01 GMT

[Hunter-RF]

As I predicted, the certificate has expired AGAIN.

Could you @MichaelP possibly see to it that Huawei & Three renew it PDQ, please.

Thanks.

[Hunter-RF]

@JonathanB Do you have any update please?
I would really like Vodafone:Three & Huawei to fix this certificate issue - it has been NEARLY ONE YEAR since the security certificate expired (for the second time - you managed to get it fixed before, why is is sooooooooo difficult for you to repeat that fix this time) and I'm fed up of not being able to use my broadband normally 😡 😠 😡 😠 😡 😠 😡

Look @JonathanB - if you guys are NEVER going to fix it, just TELL ME and I can go to the ombudsman and get this dealt with by them…

Thanks.

[jr0]

is this the cerficate used when you connect locally to the admin page (https://xxx.xxx.xxx.xxx)?