Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

EDIflyer · ‎10-22-2023

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem). I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process. It certainly doesn't happen everytime but does happen with reasonable frequency. I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

robjames_1 · ‎05-20-2024

Three sent a new hub out to me about a week or so ago but it made no difference. Since getting plusnet last Friday I’ve had no issues though.
Hope you all find a better resolution.

Midnight54 · ‎05-20-2024

Tonight has been ridiculously painful to use. Like others, no issue on work laptop as VPN in use....But my home PC, while no issues with speed when downloads start (circa 600mbps on testing etc) the latency on anything loading is unreal, and a lot of websites are taking multiple attempts to reload, or come up half loaded so cant post and have to refresh!!. Can this be expedited!

toaster · ‎05-21-2024

@JonathanB got in touch with me on Thursday to arrange some live monitoring on Friday but wasn't able to get confirmation from the technical team with their availability. I'm hoping that we can find some time this week to investigate this problem.

For the last few days, I been monitoring my connection with a script that I wrote that connects to the top 100 websites plus a few of the sites that have been mentioned on this thread. These are the failure rates from SSL problems that I've seen:

17 May (am)

'royalmail.com': 6.6%,
'github.com': 0.2%,
'<my AWS https server>': 0.2%,
'ghcr.io': 0.2%,
'linkedin.com': 0.2%,
'gmpg.org': 0.2%,
'wordpress.org': 0.4%,
'en.wikipedia.org': 3%,
'amazon.com': 0.4%,
'vk.com': 11%,
's3.amazonaws.com': 0.2%,
'microsoft.com': 0.2%,
's.w.org': 0.2%,
'de.wikipedia.org': 3%,
'commons.wikimedia.org': 3.2%,
'ted.com': 0.4%

18 May (am)

'royalmail.com': 5.8%,
'github.com': 0.4%,
'en.wikipedia.org': 4.8%,
'vk.com': 15.4%,
'itunes.apple.com': 0.4%,
'paypal.com': 0.4%,
's3.amazonaws.com': 0.6%,
'microsoft.com': 0.6%,
'apps.apple.com': 0.4%,
'cdn.jsdelivr.net': 0.2%,
'podcasts.apple.com': 0.2%,
'de.wikipedia.org': 2.6%,
'forbes.com': 0.2%,
'commons.wikimedia.org': 3.2%,
'ted.com': 0.2%

18 May (pm)

'royalmail.com': 8.2%,
'duckduckgo.com': 0.2%,
'wordpress.org': 0.2%,
'en.wikipedia.org': 3.2%,
'amazon.com': 0.6%,
'vk.com': 10.8%,
'itunes.apple.com': 0.4%,
'microsoft.com': 0.4%,
's.w.org': 0.2%,
'de.wikipedia.org': 4.4%,
'commons.wikimedia.org': 5.2%,
'ted.com': 0.2%

19 May (am)

'royalmail.com': 4.6%,
'github.com': 0.2%,
'duckduckgo.com': 0.2%,
'ghcr.io': 0.2%,
'new.three.co.uk': 0.8%,
'wordpress.org': 0.2%,
'en.wikipedia.org': 2.2%,
'vk.com': 12.6%,
'itunes.apple.com': 1%,
'ec.europa.eu': 0.2%
'paypal.com': 0.2%,
's3.amazonaws.com': 0.2%,
'microsoft.com': 0.6%,
'apps.apple.com': 0.2%,
'support.apple.com': 1.4%,
'de.wikipedia.org': 1.6%,
'mozilla.org': 0.2%,
'imdb.com': 0.6%,
'commons.wikimedia.org': 5.2%

19 May (pm)

'royalmail.com': 1.8%,
'diy.com': 0.2%,
'amazon.com': 0.2%,
'vk.com': 16.4%,
'accounts.google.com': 0.2%,
'microsoft.com': 0.4%,
'patreon.com': 0.2%

20 May (am)

'royalmail.com': 4.8%,
'duckduckgo.com': 0.2%,
'ghcr.io': 0.2%,
'amazon.com': 0.4%,
'vk.com': 12%,
'ec.europa.eu': 0.2%,
'tiktok.com': 0.2%,
's3.amazonaws.com': 0.2%,
'linktr.ee': 0.2%,
'mozilla.org': 0.4%,
'gmail.com': 0.2%

20 May (pm)

'royalmail.com': 2.8%,
'github.com': 0.2%,
'topcashback.co.uk': 0.2%,
'gmpg.org': 0.2%,
'wordpress.org': 0.2%,
'amazon.com': 0.2%,
'creativecommons.org': 0.2%,
'vk.com': 11%,
'paypal.com': 0.2%,
's3.amazonaws.com': 0.6%,
'microsoft.com': 0.4%,
'linktr.ee': 0.2%,
'podcasts.apple.com': 0.2%,
'mozilla.org': 0.2%,
'imdb.com': 0.2%,
'amazon.de': 0.2%

AkiTaiyo · ‎05-22-2024

I had an outage on Three this morning at about 6AM.
Been running my test app for the past two hours (32 sites, 10s request intervals), 0 failures so far.. Has something changed?

EDIflyer · ‎05-22-2024

Very interesting - that fits a bit with the experience I had last week of an outage and then the system working afterwards without errors!

Midnight54 · ‎05-22-2024

Sadly no change for me, though no outage this morning either. Last reboot was the tuesday early hours auto scheduled reboot from default settings

Midnight54 · ‎05-22-2024

So I just had a slightly different test/problem likely from the same reason. A game I play, DCS World, had its first big update out today since I started having the problems, so went to run the DCS Updater, which is its own dedicated exe. This errored multiple times with the following message

----

00000.000 === Log opened UTC 2024-05-22 19:47:47
00000.035 INFO : DCS_Updater/2.16.3.18 (Windows NT 10.0.19045; Win64; en-GB)
00000.035 INFO : src-id: <removed-justincaseitssensitive>, lib-id: <removed-justincaseitssensitive>
00000.035 INFO : cmdline: "C:\Program Files\Eagle Dynamics\DCS World OpenBeta\bin\DCS_updater.exe" update
00000.069 STATUS: Initializing...
00000.070 INFO : basedir: C:\Program Files\Eagle Dynamics\DCS World OpenBeta
00000.070 INFO : variant: openbeta
00000.070 INFO : DCS/2.9.4.53990 (x86_64; EN; WORLD,A-10C_2,SUPERCARRIER,HEATBLUR_F-14,FA-18C,FC3,KA-50,A-10C,MARIANAISLANDS_terrain,PERSIANGULF_terrain,SYRIA_terrain,AH-64D,UH-1H,AJS37,RAZBAM_AV8BNA,RAZBAM_M-2000C,BALTICDRAGON_FA18C_RAVEN_ONE_campaign,NEVADA_terrain,F-16C,THECHANNEL_terrain,WWII-ARMOUR,SPITFIRE-MKIX,MOSQUITO-FBMKVI,P47D30,BALTICDRAGON_A10C_IRON_FLAG_PART1_campaign,KA-50_3,MIG-21BIS,MI-24P,P-51D,MIG-15BIS,F-86F,F-5E,BF-109K4,FW-190D9,FW-190A8,CAUCASUS_terrain,NORMANDY_terrain,MI-8MTV2,POLYCHOPSIM_SA342,RAZBAM_F-15E)
00000.070 INFO : branch: openbeta
00000.073 STATUS: Checking for updates...
00000.450 INFO : Got reply from www.digitalcombatsimulator.com
00000.500 ERROR: Conection to server 'www.digitalcombatsimulator.com' failed: SSL connect error
00000.500 ERROR: www.digitalcombatsimulator.com replied HTTP -1
00000.501 STATUS: SSL connect error
00002.089 === Log closed.

------

The last few lines being the key thing - The only way I got the updater to work in the end was having to go to the games webpage to get the webpage to load first in the browser, before the updater would then finally run, where it it fine and currently downloading at around 600-700mbps

Midnight54 · ‎05-22-2024

To add to this, the way this game updates, when you buy a new module (which I did as was released today), the only way to then download the newly purchased module, is to launch the game, then select the new module (airplane) from the list, which then closes the game and relaunches the updater.....this then fails with the same error....multiple times, because of Three's stupid issues!!!

Luckily I managed to do a workaround to make it work but its far from ideal for people. I had to load the game, go to the update section in order to select the newly bought module. Before I pressed to download it, I then had to tab out, load up a web browser, fire up the games website to make sure it was loaded, quickly tab back to the game then tell it to download!!!

Three........please respond and fix this stuff.......For the guys affected please give updates, have you made any changes, or rolled back any changes made in some areas? A game aside, its ridiculous that I cant even do normal banking or online shopping without pages failing!!!!

AkiTaiyo · ‎05-22-2024

This has now been running for 6+ hours, looks like the web site errors have gone away:

https://www.jdoqocy.com              Req: 2094         Fail: 0 SSL Err: 0
https://www.topcashback.co.uk        Req: 2094  Fail: 0 SSL Err: 0
https://retail.santander.co.uk       Req: 2094  Fail: 0 SSL Err: 0
https://github.com                   Req: 2094  Fail: 1 SSL Err: 0
https://raw.githubusercontent.com    Req: 2094  Fail: 1 SSL Err: 0
https://ghcr.io                      Req: 2094  Fail: 0 SSL Err: 0
https://www.skyscanner.net           Req: 2094  Fail: 0 SSL Err: 0
https://www.netomnia.com             Req: 2094  Fail: 0 SSL Err: 0
https://diy.com                      Req: 2094  Fail: 0 SSL Err: 0
https://duckduckgo.com               Req: 2094  Fail: 0 SSL Err: 0
https://inews.co.uk                  Req: 2094  Fail: 0 SSL Err: 0
https://news.sky.com                 Req: 2094  Fail: 0 SSL Err: 0
https://visualstudio.microsoft.com   Req: 2094  Fail: 0 SSL Err: 0
https://new.three.co.uk              Req: 2094  Fail: 0 SSL Err: 0
https://wordpress.org                Req: 2094  Fail: 0 SSL Err: 0
https://en.wikipedia.org             Req: 2094  Fail: 0 SSL Err: 0
https://commons.wikimedia.org        Req: 2094  Fail: 0 SSL Err: 0
https://vk.com                       Req: 2094  Fail: 0 SSL Err: 0
https://de.wikipedia.org             Req: 2094  Fail: 0 SSL Err: 0
https://itunes.apple.com             Req: 2094  Fail: 0 SSL Err: 0
https://youtube.com                  Req: 2094  Fail: 0 SSL Err: 0
https://facebook.com                 Req: 2094  Fail: 0 SSL Err: 0
https://instagram.com                Req: 2094  Fail: 0 SSL Err: 0
https://twitter.com                  Req: 2094  Fail: 0 SSL Err: 0
https://pinterest.com                Req: 2094  Fail: 0 SSL Err: 0
https://play.google.com              Req: 2094  Fail: 0 SSL Err: 0
https://reddit.com                   Req: 2094  Fail: 0 SSL Err: 0
https://amazon.com                   Req: 2094  Fail: 0 SSL Err: 0
https://microsoft.com                Req: 2094  Fail: 0 SSL Err: 0
https://imdb.com                     Req: 2094  Fail: 0 SSL Err: 0
https://linkedin.com                 Req: 2074  Fail: 0 SSL Err: 0
https://nytimes.com                  Req: 2094  Fail: 0 SSL Err: 0

The two fails where timeouts when I ran my system out of RAM.

Although I now have a new error where I've been unable to connect to a Google Colab instance all day, without using a VPN...

Midnight54 · ‎05-22-2024

Have a dummies guide on how to do this and I'll set it for my own where I have the issues? 🙂