Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[munk]

Any updates @JonathanB ?

I just had the SSL error again browsing Morrisons. 😞

[Nameless]

(A prompt for one of Three's staff members of any kind to mention a brief update, even if it's a "There are no changes" message)

My check-in with no changes

[fashric]

Mine has got worse this last few days, after a brief period where it seemed to have got better. Back to having to log into xbox gamepass 10 times before I can actually get connected....

[_duncan_]

I've been intermittently seeing the same issue, with it being particularly noticeable when trying to access Wikipedia and the Tuya API servers.

Not sure if this'll help anyone, but I had it happen while trying to debug it a bit using `openssl s_connect`:

$ openssl s_client -connect en.wikipedia.org:443
CONNECTED(00000003)
4057319F5A730000:error:0A000126:SSL routines:ssl3_read_n:unexpected eof while reading:../ssl/record/rec_layer_s3.c:316:
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 0 bytes and written 325 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 0 (ok)
---

[_duncan_]

Running a few more tests today, I've made a quick script to basically do what I did above but a hundred times, and it's showing SSL connections up to about 30% of the time.

Results from that script:

• en.wikipedia.org: 25-29% failure rate (25, 27, 29, 25 from multiple tests)
• api.tuyaeu.com: 14% failure rate
• www.google.com: 0% failure rate
• duckduckgo.com: 1% failure rate
• www.github.com: 2% failure rate
• royalmail.com: 19% failure rate

[Dawnrazor01]

I've been having these issues since I got the 5g home broadband summer 2023. I wish I cancelled there and then.

As people have been saying, the problem has gotten far far worse recently.

Not sure if there is any point in example websites. In my experience, no website is safe whatsoever.

How you haven't been able to sort this out by now is completely baffling. I will never as much as touch a Three product for the rest of my life.

[JonathanB]

Hi everyone,

I've just sent everyone a PM who has posted on the thread, and to which their Community account links back to a Three account. If I've missed anyone who is still actively with Three, please let me know.

I'm requesting one or more recent examples of when you've encountered the SSL errors, and the location you encountered them from. Please get back to me when you can.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[torz77]

Sent a couple that I hit whilst browsing yesterday

[fashric]

Also sent an example, not holding my breath

[Midnight54]

a few short examples with timestamps sent