- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 10-22-2023 03:21 PM
Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem). I've tried changing DNS server in case that helps but no difference.
It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process. It certainly doesn't happen everytime but does happen with reasonable frequency. I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).
on 06-03-2024 11:27 PM
Not been running any tests today but after switched off work vpn man its been incredibly bad today especially - sometimes taking half a dozen refreshes to load many pages. @JonathanB Come on man, why no updates on this
on 06-01-2024 12:03 AM
Ran it for a few hours tonight, (bearing in mind this is the 5000 rather than 500 (I'm assuming in millisecond) delay between each try
Once more today, Real-debrid is showing around 40% failure, Santander approx 5% (cant be bothered to work exact figures),
And yet more days without any response from support on what action is being took
For those that volunteered to do testing for them, did any engineers actually get back to you?
on 06-03-2024 09:00 AM
I was asked to confirm what times I was available but the engineering team never confirmed. @JonathanB said they'd try to rearrange for the following week but I haven't heard anything - that was about 2 weeks ago.
on 06-01-2024 08:52 AM
Nope, Nada, Not a Sausage. Thoroughly disappointed
on 05-30-2024 09:42 PM
With AkiTaiyo's help, modified the other script slightly and ran it last several minutes, ssl errors being logged successfullly now. Reddit for most part returns failures for some reason, but still gets SSL errors once in a while. I suspect that if I increase the delay between each check that the SSL errors might increase
Mostly been working over VPN today as had lot of work to do so not tested much of actual real life browsing, but the issue is definitely still there
05-30-2024 09:52 PM - edited 05-30-2024 09:52 PM
Increased the RequestInterval from 500 to 5000 to slow down between checks, and real-debrid is significantly worse for SSL failures right now - with 21 out of 44 requests SSL erroring, and 9 out of 44 so far for Santander
on 05-30-2024 10:22 PM
After running for some time with the much larger delay, almost 50% failure for SSLs on real-debrid. Santander seems to have waves where it gets several failures then is ok for a while.
wikipedia I noticed shows there fine on each test, but I accidentally clicked a google result that was a wiki link and actually had the error in the browser, so the errors are still actually there but not captured
on 05-30-2024 10:24 PM
and I need to add accounts.google.com to the list
on 05-30-2024 10:49 PM
Out of interest are others having issues with The Internet Archive?
For insecure (http://web.archive.org) I get the 3 Content Blocker message, for secure (https://web.archive.org) I get the usual ERR_SSL_PROTOCOL_ERROR 100% of the time.
on 05-30-2024 11:30 PM
In browser web.archive.org is working for me. I'll add it to the checker that I'm running. Current update on that is approx 40% SSL failures on realdebrid by tar the worst performing.
Probably reddit after that with a mix of SSLerrors and timeouts, then pinterest and Santander. This is with the 10x longer delay so has been over quite a period of time