LAN/ethernet ports not connecting to devices 5g hub

[Stimpakman]

I have recently got the 5g hub and am finding that devices connected to it via ethernet cable are really hit and miss whether they find the network. Keep getting errors such as cable isn't connected. Cables have been checked on another router and work fine. Is this a known issue? 

[Sargasian]

Hi JonathanB ... thanks for engaging with this chat as it's super annoying not having these ports as also rather thought these were the easy bit of the tech ... not so it seems. I will try exchanging the device as am within my 30 day window.

One thing ... I did just try these 'out the box' and actually they did work but only briefly and then dropped ... 😞 Perhaps there are some settings that I need to change and FYI ... I've tried different cables and both ethernet ports with the same issue.

Would really welcome any support as I do tend to rely on my NAS drive a bit for various reasons. 

[Sargasian]

Hey Richb ... same issue for me and have NAS drive and TP Link that can't connect using the ethernet ports ... super frustrating and would be a shame to cancel the three service since the WiFi is pretty good!

[Sargasian]

I got the latest 5g hub last week and same issue with the Ethernet Ports ... tried different cables and rebooting everything and no dice ... 😞

It worked fine on the old NOW TV device so may have to cancel three and go back to that ... super frustrating as really didn't expect any Ethernet Port issue ... 😞

[JonathanB]

Hi @Sargasian,

Have you been in touch with customer services about this? Assuming you've tested alternative ports/cables/devices, and it's alll pointing towards the router having a hardware fault they should be able to arrange an exchange.

Thanks,
Jonathan