New three 5g Hub Zyxel NR5103E

[Casper1972]

Hi, new to three 5g Mobile broadband. I have just received my 5g hub  Zyxel NR5103E router. Whilst I find the speeds and coverage very good where I live, I find that through the day I lose connectivity until I reboot the hub. After searching many threads on the community, I found this to be common. 

Is there any news on the new firmware release and will this fix this issue. Currently on V1.00) ACBJ.0) b12 firmware.

I did see a thread from 3 (firmware update in the testing phases for the Zyxel NR5103E router)

I have contacted three dedicated broadband and they have performed tests etc and say there is no problem, yet today my hub has dropped out 3 times and I have had to restart the hub each time.

I am trialling this for 30 days but if this does not improve then I will have to look elsewhere for better service. It's a shame because the speeds are good, and I have a very good 5g signal.

[Steveculligan]

Did you get a resolution to the problem because I am experiencing the same and keep getting told there is a network issue in your area. Did they provide an updated firmware or did they swap out the router or did you just not extend past the 30 days

[boovee]

Yes. Anyone have info please

[Persephone]

@crypt0ninja Sorry to necro this post - how might I go about checking what bands are supported by the mast I am connected to?

[Connercolemam]

Hi I am having issues with my 5g router where download speeds and upload are fine but ping in games keep spiking up from 50 to ant near 1000

[JonathanB]

Hi @Casper1972,

Just checking in as it's been a couple of weeks and last I heard was that you were awaiting a replacement router. Did this solve your issue?

Thanks,
JonathanB

[Casper1972]

Hi JonathanB

Update: three technical help called me today to ask about the issues, they checked signal etc and informed me that they are aware that the three 5g mast I connect to is over subscribed and this would account for the drop outs. Three are aware of this problem and are increasing the availability in my area as the service has grown in popularity recently.

Hope this helps

[Casper1972]

Hi Sorry for not replying sooner.
New Hub arrived (slightly different hub but the new type), working much better than the previous one. 5g signal showing excellent. It still sometimes drops out (1-2 times a week but nothing like the previous hub that dropped out 4-5 times a day and loss of 5g)
This hub seems more stable.
Now considering an external antenna but not sure of type or where to buy.

[crypt0ninja]

You say its slightly different to the NR5103E but still the new type?

What model have they sent you?

[Casper1972]

Hi

The Hub is a NR5103E with the latest firmware , the only difference I have found is the text on the hub is different and the green WPS light on the front is smaller.