Broadband – Get support for broadband related queries

ZTE MC888 Ethernet ports random disconnections and dropped packets.

TLDR: the Ethernet ports on the ZTE MC888 router appear to be under-powered by default causing reliability problems when using long Ethernet cables. This router is currently supplied by Three in the UK to new 5G broadband customers. Setting the WiFi ...

Sudden 5G speed drop in NN4 7AW area

I've been using a Three 5G router (Zyxel NR5103E) as my only broadband in NN4 7AW since October 2022, suddenly a week ago the speed dropped from a consistent 100 to 150 Mbps to less than 2. I spoke to the support team who sent a new router and sim, ...

Extremely slow speeds on 5G

https://ibb.co/pj2j3bT I have been experiencing extremely slow 5G speeds on my IPhone 14 Pro since Tuesday. I’m on unlimited plan. Any ideas?

How to get a replacement done for a ZTE home router

I have a ZTE home boardband and one day it’s not working. I chatted with customer service and they suggested me to take to three store to check it and I did, the store confirmed that the router itself has problem. However they cannot get me a replace...

ZTE MF286D - DHCP Server Disabled Blocking Access to Alternative DHCP Server on LAN

HiMy ZTE MF286D has the DHCP Server disabled. I have a DHCP Server elsewhere on my LAN. There are multiple wired WiFi Access Points on my network. This setup has worked flawlessly for many years; the only change is switching out a WiFi Access Point f...

ZTE MF286D - Admin Web Interface Hangs / Crashes - ERR_CONNECTION_REFUSED

HiI have a new ZTE MF286D 4G Hub but I am finding the web user interface especially temperamental. It will frequently become unresponsive and then the browser (Chrome or Edge, PC or Android) reports ERR_CONNECTION_REFUSED and I am chucked out. Litera...

Unable to access certain sites, others are fine. Sporadic issue 'resolved' with router reboot.

This happens with my mobile broadband, not my phone which is also on Three, but will occur when my phone connects via my wi-fi.For the past two weeks some websites become unavailable, chiefly noticing with Slack and Asana as I'm working from home.Dis...

Why did Three start capping my 5G broadband speed?

Is there any reason why a few months ago Three started to limit my speed to 120mbps? We use it as our main internet and are relatively heavy users (for a family anyway, sometimes up to 3tb per month). Used to get over 300mbps. I have tested day and n...

5G Hub Drop Out Report

Hi, does anyone know how to run a 5g Hub drop out report. I have just installed my replacement hub and still having 2 or 3 drops outs a day. I would like to be able to run a report to show the frequency before I complain to Three.It's not acceptabl...

5G Hub IP Passthrough

For a while now I've had my 5G hub setup with IP pass-through to my in-house router to take care of all my routing needs, however recently (I believe after an OTA firmware update), it's stopped passing through my public IP and now provides a 10.XX.XX...