Hove been having increasing drop out problems with my 5G modem. As I am deaf and my wife is blind we have many of our systems linked on our lan to controle things such as lights, heating etc. When broadband drops it means not only disconnecting modem but usually a re-configuration of our set up. Clearly not an ideal situation. After long telephone chats, which do not seem to be recorded by 3, we finally got a agreement to cancel our contract with no early cancelation fee. That part, in retrospect was easy compared to getting an email with a return slip to send modem back. Beggers belife that a communication giant can't send a email to one of its customers. Rang again today, told it will take 2 days??? but of course 3 are still taking their monthly fee whilst the problem is not solved.
