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07-31-2023 11:27 AM - edited 07-31-2023 11:28 AM
Hello,
I was wondering if anyone had any strategies for how to get in touch with a more senior team at Three? I feel that I am having a poor and time-consuming experience and at this point I would just like it to be over.
Thanks for any advice or help!
07-31-2023 12:39 PM - edited 07-31-2023 12:42 PM
After waiting almost 60 minutes for someone on live chat, they asked me a few questions (which I answered politely) and then left the chat without any further explanation, leaving a "Please wait" message. That means that I have spent nearly 2 hours today attempting to contact Three, and have got nowhere.
on 07-31-2023 02:46 PM
Contact them via Direct Message on social media.
08-03-2023 05:56 PM - edited 08-03-2023 05:56 PM
I wonder whether @JonathanB can help you ? You do seem to have been given the runaround !
on 08-04-2023 09:59 AM
Hi @MaskedOrange,
This is really disappointing to hear, and it's not the experience we'd want for any of our customers. Of course I'll be happy to get you in touch with an escalated support team, so we can verify the return and help get this resolved properly for you.
I'll PM you to get you in touch with some colleagues that can help. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Jonathan
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