Broadband – Get support for broadband related queries

Xbox and Nintendo switch not working properly

Hi there, I’ve recently changed over to the MC801A router and for some reason my Xbox won’t connect to Netflix, YouTube, Disney+ just to name a few apps that currently won’t work. The Xbox is connected via Ethernet. My NAT Type currently shows as mod...

The worst customer services anywhere. Cancelling Home Broadband.

Tried Home 5g for a month to see how it went and it worked fine so took out a pay monthly contract. And from that point on nothing worked, no internet no nothing. Spent way too long online chatting swapping sim cards over between hubs and after 3 odd...

Mobile WiFi not working

Hi received my mobile WiFi box this morning and set it all up but the internet light remains on red. Tried the sim in my three mobile and it’s not working on there either - do I need to contact three directly to get it activated?

My 5G Home Broadband is misbehaving

I'm using a OnePlus 10T and is currently on the latest Oxygen OS 14.0.0.701.I noticed that one of my apps has been misbehaving especially Instagram. NOTE: i use my phone on an area with very fast 4G & 5G signal when i'm out or at home with my Three'...

Broadband Credit

Due to network issues I have disconnected the home broadband, I was in mid contract but early termination fees was waived off because I gave 6 months of time to get the issue sorted but technical and network team gave up.When final bill came it has -...

Constant network ping

Hi,I am constantly having problems with my connection, I get a strong download (400-750mbps) and decent upload (30-50mbps) USUALLY, sometimes it can be rock bottom, although on a speedtest right now I have 67/3, pretty poor. But ultimately my issue l...

Three are fraud and misleading company

I have been asking three for hundreds times to send me a prepaid post to return their broadband device 5G which was not working from day one and also I have moved homeHowever, they have been ignoring my requests and giving me fake promises in order t...

Eero mesh

Hi, I've had Three broadband for roughly 6 months now, and recently moved house(not far, but much older house with a lot thicker walls) I've found the signal to be very choppy. I've read on the Three website that you can get eero mesh, I've contacted...

Home broadband 5G

5G home broadband, signals all good, however sky stream does not work with it. Any ideas or should I just send it all back. Signal seems to dip on mobile, pc etc also despite all green on the router. Thanks

New 5g hub

Hi, I received my hub today but without a sim card is it posted out separately?