Slow speed for all this week

[bklewes-11]

I normally get between 50-60 download and 10-15 unload speeds.

This week I can't get over 10 on download and upload is often higher than download, but only to 12mbs

Yes I have turned the router off and on again, but this rebooting has changed nothing. The mast it uses is about 400m away on top the local council offices in Lewes. Is there a problem, or are the masts being upgraded?

[sc1999]

Have you checked here? Network Status Checker - check your signal and get support | Three

[bklewes-11]

Checking post code gets no problems according to Three, but after rebooting router yet again, speed still a third what it should be 28 down 6 up. If I use my iPhone that's on O2, I get a 5G signal and get speeds of 70 down & 15 up. But Three don't offer 5G where I live in Lewes. I'll have to contact customer services to see what's going on with my broadband.

[JonathanB]

Hi @bklewes-11,

Have you seen any improvements in the meantime since posting? Did you manage to contact customer services, if so what happened?

Thanks,
Jonathan