Broadband – Get support for broadband related queries

5g Broadband unable to connect to some sites

Since yesterday I have found that I am unable to connect to some websites and apps unless I use a VPN. I am also unable to connect to my works VPN or remote server but things like MS Teams and Outlook are fine. I have tried different things even a fa...

Home broadband

I recently switch to three 5g home broadband from ee and my xbox mtu was 1480 witch is fine but since I switch the mtu. my xbox series x is 1360 witch is below the required amount even tho In my router the nr5103EV2 shows as 1500 so I'm abit confused...

Suddenly unable to use a particular IP for any outbound traffic

Hi, been using my NR5103E for a couple of months now without issue.But today between 9am and midday something appears to have happened, and now I find I am unable to "see" a public IP on the internet which is a private Linux server i own. Its definit...

Trying to Cancel Mobile Broadband

I want to know if anyone else has encountered this issue. I have been trying to cancel my three broadband today as I've switched providers. My contact details were outdated and I had to go into a three store to get these changed, which was very incon...

24 Month Contract Ending

My 24 month contract ends this month and Three offered me a new deal at £24pm for 2 years. I did some searching and Fonehouse is offering £17pm for 12 months with cashback. Had a web chat with Three for an hour and they would only offer "Unlimited Li...

Hidden SSID on 5GHz Zyxel NR5103E - how do I change this?

Got the Zyxel NR5103E hub yesterday and the setup went fine. Wanted to split the 2.4Ghz and 5Ghz channels as there's a lot of channel congestion in the evening here to be sure devices were on the correct wifi network. While changing devices to conn...

Returns label needed urgently

Hi all - I know there have been other posts about this but I couldn't see any solution.I need to return an unwanted ZTE MF286D 4G router because it doesn't work with any smart tech making it pointless IMO. However, Three keep promising a DPD returns ...

Wi-Fi connected but no internet

There is no response from TV by the Wi-Fi connected

NR5103E firmware B15 bug on 192.168.1.1

There is new firmware V1.00(ACBJ.0)b15 been updated on my NR5103E overnight with a bug of logged into 192.168.1.1 with security only issues that now every time that I try to access in the admin page it tell me that there is a security problem with th...

Best solution NR5103E 2.5gb LAN?

Hello,Can anyone confirm if the zyxel NR5103E has 2.5Gb LAN ports on the back of the device please?I have my NR5103E connected to a 2.5gb switch with cat 7 cables and then 2.5gb ethernet on my pc. But the speed reported on the Web Gui and the app for...