Broadband – Get support for broadband related queries

Best solution 3 4G/5G hub not allowing connections on various non-browser applications

My 3 4G/5G hub can connect to the internet, the wifi works and I can browse the net. However, on nearly every other non-browser application, whether that be Discord, Microsoft Teams, Steam, anything not ran through a browser fails to fully connect. D...

NR5103E b15 IPv6 enabled - 192.168.1.2 IPv4 address on WAN

HiNot sure when this happened, but sometime in the last week or two.Firmware has auto updated to b15 and I now seem to be getting IPv6 on the WAN - BUT - the IPv4 address is 192.168.1.2 and this is causing me all kind of issues with port forwarding a...

It seems Three Support team killed my HomeBroadband SIM

Hi,Just now, I was talking to Three staff via online support, and this guy asked me if the SIM was properly installed. I said it was, but he insisted on checking it. I said no and asked if (s)he knew when the mast would be fixed. Then, the internet s...

No return bag or labels

It seems like I’m in the same boat as a lot of people in this community. Canceled my broadband at the end of January, waited two weeks for a bag that never came. Said I wanted a label through email and when the first didn’t arrive the person on the c...

Best solution VPN slowness on Cisco

Hi,I get great speeds normally on my router (NR5103EV2) but when I use the company Cisco VPN, I only get about 10Mbps (the VPN is limited to around 40Mbps so that's the max I can get). If I use my ADSL then I get about 40Mbps (that will expire soon)....

Three locking download speeds

Hey I've brought 2 three 5g hub's and I ring to ask about port forwarding while they was doing work.They have locked my download speed to 120 mbs and they have done this to 2 of my routers now.What can I do to fix this issue

IP Address Constantly Changing Every Few Minutes - Huawei 5G CPE Pro 2

I'm using the Huawei 5G CPE Pro 2 for my home broadband, but recently my IP address is changing every few minutes.This makes it impossible to do things like logging into secure websites such as banking, as it deems me as a security threat.I've tried ...

Home Broadband issues.......again.

Ok, a follow-up on my earlier recent issues. I have a ZTE 5G hub which has run perfectly since we got it in June 2023. Last Thursday (8th February) it all went belly up. Since then things have not returned to normal. Download speeds seem ok but can v...

5G suddenly switched to CGNAT??

In the past few days my reverse proxied websites have all gone down.I use a ddns client to sync my ip with registrarr, I then reverse proxy connections to my internal services. These have worked faultlessly for months on Three 5g. I have made no conf...

Can't get through!

Your support chat keeps chucking me off and both landline numbers keep dropping. How the hell do we get in touch???