Broadband – Get support for broadband related queries

Smart devices won't work with ZTE M5286D router

Hi, I got a new router last week - the ZTE M5286D on 4G. Now none of my smart devices (lightbulbs, security camera, Google Home, Google Assistant, Samsung Smartthings) work. I've read somewhere that the Three routers have the wrong settings to work w...

5G Router - Slow speeds when I extend using a wired access point or wireless extender

Hi,I've just installed Three 5G Business Broadband - we enjoy speed of 150 Mbps, and a strong and reliable wireless connection.However, I'm struggling to extend the network. I've tried using a TP Link TL-WR940N and a brand new TP Link TL-WA801N as a ...

Adult content filter

Trying to bring up internet on my three phone. Stopped as site rated adult. Its a manual giving instructions on how to zero my rifle scope. Rang three. No help. How the hell do I get the adult filter off.

Fair play three

My 5g router went low speeds in my area due to an "issue" in my area 7 days ago2 days ago i called three, they gave me 5 pound bill credit for the issue and said call back if the issue persists after 2 days.Today my wifi went from the horrendous 0.5m...

Bad WiFi and Even Worse Customer Service

New customer here. I had got a phone plan and broadband last Friday. No issues with the phone plan however the broadband has been infuriating. The router I had received at the Three store is a ZTE MC801A. Since the start I have only got less than 1 M...

Apparent invalid certificate from 4G hub

I have recently moved over to a SERCOMM 4G+ Router for home broadband and since have noticed the following anomalies.The admin interface does not appear to be using https and my browser is indicating it is insecure. It also appears to be accessible v...

WAN DHCP Lease of only 120 seconds

I have setup a ZTE router in bridge mode. I am getting WAN DHCP lease from Three for only 120 seconds. This is too short to not be an error. I wanted to ask whats the normal WAN DHCP lease time from Three broadband?

Router return

Haven't received a returns envelope

Poor internet coverage

I moved from TS4 *** to TS20 *** and since I moved to my new house, I have been experiencing poor internet connection for my home broadband and phone. Please I wish to bring this to your attention as I am on contract with Three network. I can’t conti...

Issue in my area message

For the past 4 days three has said there is in issue in my area, this has caused me horrible download and upload speeds under 1mbAny idea how long three takes to fix an issue or where i can find outI live in birmingham b18