Broadband – Get support for broadband related queries

Router returns

Is there any possible way of returning this router, I have made the request twice now, but I never received a return bag!

Mast/transmitter location near Congleton Cheshire

I live on the Daneside Holiday Park in Somerford. Normal is a single bar on the ZTE router. I have a booster and i need to know in what direction to point the booster?

Best solution ZTE Bridge mode no longer working

HiToday after 8.30pm. The bridge mode on the ZTE MC801A stopped working. Its now giving my router a internal IP address, instead of an external IP address as it should in bridge mode. Whilst in bridge mode I get no internet connection until I take it...

Wifi disconnect randomly Router Zyxel

Hello the community, I am posting here because I'm facing a reality frustrating issue. Recently I had problem with the router that won't connect to 5g. After speaking to customer service they have asked me to reset my router which I have done ( ennoy...

Zyxel NR5103E "b14" Firmware - Reduced performance or something else?

Hi All, I've had my Zyxel NR5103E router for roughly 8-9 months now, and up until the latest firmware update (and some inital teething issues due to local work) I have generally had a fairly performant and reliable service, averaging 250-400Mbps, wit...

5g router and video doorbell

Hey people,I have had my video doorbell connected to the router with no issues for several months. We recently had a power cut and since then I cannot get to connect to the router. The manufacturer sent me a new door bell as that was the suspected fa...

Best solution Problem with Sky Stream refusing to connect

Hi, I've encountered a problem whereby my Sky Stream puck, after 5+ weeks of good operation, suddenly will not connect to my Three 5G hub via Ethernet or Wifi.Model Name: NR5103ESerial number: S220Z23010433Firmware Version: V1.00(ACBJ.0)b14All other ...

Home broadband coverage

I have bought myself a Zyxel 5G router (same one issued by Three on the home broadband plan), along with a pay as you go three SIM card. I’ve got the SIM card in the router and I get excellent 5G connection with it (on average 400-500mbps). However, ...

Very poor speeds during evening

I’ve had my home broadband connection since Jan 2021. I’ve always had excellent speeds (700+ Mbps) and I’ve often defended three on other forums when people have slated their coverage. However in the last 2 months my evening speeds have plummeted to ...

Router return nightmare

HelloIn the beginning of August, I was having very slow Internet and was unable to do anything. I contacted Three to resolve the matter. Unable to be resolved, they offered me free cancellation. Ever since it has been a nightmare to deal with the ope...