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Slow speed since power cut in the area

rburton
Fledgling

Hi there,

We have been very happy with our 5g home internet until now, getting speeds of >500mbps.

The other day there was a power cut in our area that affected everything including it seems the nearby 5g cell tower. The power cut lasted about 2 hours and after this the internet came back. However, since then we have not been able to get speeds greater than around 15mbps. We've restarted the router many times and even on our phone that uses the three network the same has happened. Is it possible the power cut has affected the nearby cell tower and so our internet speed? 

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Best solution
PeteG
Community Support Team
Community Support Team

There isn't anything we can check here, sadly. The Support Team should be able to shed more light on the situation, and might be bale to provide options for you depending on what's going on. 

Pete. 



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6 REPLIES 6
rburton
Fledgling

16982503619.png

This is from a speedtest just now, the upload seems to be normal again but the download is back to being nearly unusable...

rburton
Fledgling

No reported issues on the checker unfortunately. The speeds have got a tiny bit better today, e.g. now getting around 30mbps down. 

KateS
Community Support Team
Community Support Team

Hey @rburton,

Welcome to the Three Community.

Oh no, I'm sorry to hear your speeds have dropped drastically since the power cut. It sounds like it may have resulted in an issue with the local mast if it's impacting both Home Broadband and mobile coverage. 

Have you had a look at our Network Status Checker? Does it show any reported issues or work going on in the area?

Thanks,
Kate



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rburton
Fledgling

The internet is just unusable right now, is there anything you're able to look at to see what could be causing the problem? Everything has been amazing with Three until now.

Best solution
PeteG
Community Support Team
Community Support Team

There isn't anything we can check here, sadly. The Support Team should be able to shed more light on the situation, and might be bale to provide options for you depending on what's going on. 

Pete. 



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


rburton
Fledgling

Thanks i'll get in contact with them.