Slow speed since power cut in the area

[rburton]

Hi there,

We have been very happy with our 5g home internet until now, getting speeds of >500mbps.

The other day there was a power cut in our area that affected everything including it seems the nearby 5g cell tower. The power cut lasted about 2 hours and after this the internet came back. However, since then we have not been able to get speeds greater than around 15mbps. We've restarted the router many times and even on our phone that uses the three network the same has happened. Is it possible the power cut has affected the nearby cell tower and so our internet speed? 

[rburton]

This is from a speedtest just now, the upload seems to be normal again but the download is back to being nearly unusable...

[rburton]

No reported issues on the checker unfortunately. The speeds have got a tiny bit better today, e.g. now getting around 30mbps down. 

[KateS]

Hey @rburton,

Welcome to the Three Community.

Oh no, I'm sorry to hear your speeds have dropped drastically since the power cut. It sounds like it may have resulted in an issue with the local mast if it's impacting both Home Broadband and mobile coverage. 

Have you had a look at our Network Status Checker? Does it show any reported issues or work going on in the area?

Thanks,
Kate

[rburton]

The internet is just unusable right now, is there anything you're able to look at to see what could be causing the problem? Everything has been amazing with Three until now.

[PeteG · Accepted solution]

There isn't anything we can check here, sadly. The Support Team should be able to shed more light on the situation, and might be bale to provide options for you depending on what's going on. 

Pete. 

[rburton]

Thanks i'll get in contact with them.

[rumboe]

Was there ever a solution? This happened to me, except there was no power cut, and the download speeds are around or below 1mbps

[PeteG]

Hello, Rumboe. 

If you haven't tried already, it might be worth doing a factory reset of your Hub, just to make sure it's a fresh start and any possible configuration issues or bugs are cleared. 

It's also perhaps worth checking the Service Status page before hand in order to see if there are any issues locally that might be causing the problem. 

Pete.