Still no 5G with NR5103

[MJW-GTR]

My router has updated to the .12 firmware but still not getting 5G, only 4G

This both the same at my house and my dad's except he gets 4G+.

Any suggestions?

[MJW-GTR]

So is it best to get onto Three and try and get new routers?

[crypt0ninja]

If you have never been able to get 5G on the NR5103E and are in a 5G area with no known issues, then I would try to push for a replacement.

If you were previously able to get 5G on the NR5103E but its stopped working and now only getting 4G+ or 4G then there could be another fault at play rather than an issue with the NR5103E.

I do suspect some hardware faults with some NR5103E's as I had a faulty one previously and I know of a good few others who have/had the same problem as I did.

Hopefully the team respond when they are back online tomorrow to advise of next steps for you.

[lovell100]

Same, mine refuses ro connect to 5G.  Spoke to Three and they tole me there was a firmware update beyond B12 coming which would fix the issue.  The guy didn't seem to have a clue what he was talking about tbh and I think just made that up get get me off the phone.

Think I'm going to cancel and return mine as Three just seem happy to fob us off and not actually either fix the problem or issue a replacement router that does actually work.

[crypt0ninja]

Sounds similar to my first NR5103E which wouldn't pick up 5G despite being on the latest b12 firmware.

Replaced with another NR5103E which arrived on b10 and picked up 5G just fine, its on b12 now and still doing fine.

I say fine but I'm still seeing some odd issues going on with the NR5103E and its decision making when it comes to the cells/bands to connect to.