on 08-05-2022 07:33 PM
Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access.
Have tried resetting everything, multiple times, and removing the SIM but no change. I spoke with 3 over the phone who advised there was no issue and reset everything at their end. Despite their confident assurances this changed nothing.
2 weeks ago
same here to getting 0.63 mbps,so sad! think im going to leve 3
on 09-11-2024 10:28 AM
I have experienced the same thing, Internet says it is connected but no WiFi works on any device. This discrepancy is constantly happening and I feel I have been scammed.
I have tried restarting the router, I have turned on/off all appliances and I have purchased WIFI extenders and the problem still persists.
It has got to the point where I am considering to cancel my contract and move to a more reliable company.
on 08-21-2024 11:06 PM
Had a 5G router for 2 years, only get 4g, with no problems, got a new contract in May with other things, returned old router a few weeks ago, and having trouble connecting most devices, which I can connect and run off my iPhone, I feel like bouncing the router down the street, but it does not belong to me, being to shop a few times (20 mile round trip) to try to sort this out, and rang three, and daughter has contacted three all so, o am so frustrated at the way things have turn out, if I had just got router I would return it, I have being with three for years, and have 4 contracts, I will be looking for services else where in future, and even thinking about sending router back and paying the 21 month I have left and finding another service.
on 06-10-2024 07:52 PM
If ur in ur cooling off period u can cancel the contract and
on 05-31-2024 05:02 PM
Got mine today an I have no internet even tho our phones are with three an are working at full signal the hub won't connect at all
Will be cancelling an sending back
on 12-02-2023 03:17 PM
Mine is the same ,say excellent signal however nothing is connecting . Worked fine first few months
on 12-04-2023 05:15 PM
Hi @Houbsnsh,
If this issue started for you over the weekend, you may have been affected by an outage. This should now be resolved. Has this came back online in the meantime, if not does rebooting the router seem to help?
Thanks,
Jonathan
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on 09-23-2023 02:08 PM
Thought I was going mad but after reading all the above I know it's not me as stated above I have been.with 3 since march it's been great but last sat half my devices in my home can't connect to 2.4ghz wifi ie sat box printer ring doorbell I spent over 2 hours on the phone to support tried everything my end and theirs they then gave phone no. to ring not 1 not 2 but 3 phone numbers to ring none of them would connect in fact think 2 of them were old fax machine numbers and so a week later still the same with no answers oh according to them and my router settings I'm getting great speeds yet things won't connect I also am going to have to leave heads up 3 something is wrong with Yr network or my router which I asked if it could be changed I was told that's not possible even if I take it to my nearest 3 shop. Shocking custer service and what was a great broadband is now pretty much useless
on 06-09-2023 11:25 AM
Mine is exactly the same. Getting so frustrated, think I'm going to leave three.
