WiFi Connected but No Internet

[YNWARED]

Since last night my home wifi has stopped working!

[debs1]

Mine stopped working in newton abbot for couple hours last night, came back on again, then this morning nothing again, says connected but no internet.

[Ro1]

Same here East Sussex went down last night says connected but can’t open anything Netflix iPlayer etc

[Dar]

Mines stopped working as well 

[Dar]

Yes mine as well 

[Dar]

Full signal no internet and my router has dropped in signal strength there website says no issues what’s going on I live in the Isle of Wight it went down last night 

[Tdnexeter]

Yes, not working here in Exeter. Same problems as described above. 

[JonathanB]

Hi Everyone,

We've noticed quite a few new topics have been started around similar issues since last night, so we've merged these together onto one topic.

We’re aware some customers are experiencing issues with their data connections at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime.

Thanks,
Jonathan

[MCat]

We're only 20mins from 24hrs now and absolutely no resolution. It's been causing so many problems today. We've had 2x chat bot conversations, and 2x separate customer service calls to absolutely no avail. We just want updates and obviously some sort of solution. This "service" is absolutely not good enough.

[MartinV]

Hi Jonathan

So now near on 24 hours of internet down and still no messages sent out to advise what is happening and when expected to be back up and running!!! What shoddy management and no respect for their customers!

[rob2]

Same problem since last night, location Bournemouth/Poole

I have found IPv6 traffic is routed correctly but IPv4 traffic is not and given most of what is accessed in the UK is over IPv4 this is why we are having problems.

The Three status page has been reporting no issues when you clearly know theres a problem, please update your status page to reflect the truth.

I would also like to know what you are doing about the issue and confirmation that Three will automatically credit their customers accounts this month.