I have had Three 5g broadband since March 2023, with a ZTE MC801A router. To start with it was fantastic and I was getting 400+ download speeds. A month or so ago I noticed a slight decrease in speed along with some lag. But I just put this down to the weather. A few weeks ago my internet started cutting out 3/4 times a day. Each time, all lights on the router remained on. The internet would come back eventually if just left, but would come back immediately if I switched the router on and off again.
I spoke to a Three advisor today, who was completely unhelpful. Initially put it down to me being on a rolling contract? He did a refresh remotely which somehow slowed my download speed down to 25-35 download!
He said my options were a new sim, or just cancelling my broadband! I don’t see how a new sim is going to fix this issue, and I mentioned how many known issues there are with this router but it was just ignored.
So, now I’m waiting for a new sim…not sure how much good it’s going to do!
