poor wireless broadband in Northampton NN3 area

[tonyturtel]

Hi all is anyone else still experiencing very poor wireless broad band in Northampton I have been having this issue for over 2 weeks and have been in contact with help desk and virtual assistant at least 4 times and just keep getting told that their best engineers are on it by people who sounds like they are in India and don't understand English. I have been with 3 mobile and internet for many years and feel very let down by this company and have decided I have no other choice than to leave the network and seek more reliable internet in the future.

[MZone]

Put your postcode in the Network Status checker to see if any issues/updates in your area. Also try rebooting your router.

[meatpaste]

The status checker is giving incorrect information, the support person told me..

"There is no maintenance going on but just a network limitation and im not getting any fixed date as to when it will be sorted. So you can either test it for few days if you want, or if you want then we can go ahead and explore cancellation options if you want, as the network is limited in the area."

This is despite being a customer for over 2 years and getting > 400Mbps and full signal strenght throughout that time. An honest answer would be much appreciated!

[tonyturtel]

done both of them many times doesn't work and just get this message for 2 weeks and 1 new modem latter 

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to have things fixed as soon as possible and will add any updates here.