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10-18-2022 11:16 AM - edited 01-11-2023 02:09 PM
Hi everyone,
We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these.
I appreciate these pairing errors must be very frustrating, especially for those of you that have been running into issues for several weeks now. Technical specialists are continuing to look into this, however based on what they've seen so far, this does not seem to be one overall fault that we can apply a blanket fix to.
With this in mind, please make sure you have followed the advice on the private message we've sent to each of you, this will ensure that your individual case has been escalated. We've originally sent these messages out a couple of weeks ago, so I'll double check that everyone that has commented has received these. You can find your community messages by clicking on your avatar in the top right of any page, then on "Messages".
Finally, please ensure you are following the Community House Rules when posting on the community, particularly points 8 and 13.
The private message mentioned above will put you in touch with a team that you can raise a complaint with should you wish to do so, any comments that share details of individual Three employees will be removed from the community.
JonathanB
**Update 26/10/2022**
Hi everyone,
We really appreciate your patience whilst we've been working on this issue. I can't imagine how frustrating it is to not be able to take full advantage of your Apple watches.
As I mentioned last week above, the errors do not seem to be one overall fault that can be fixed immediately for everyone. We do need a specialist team to do some work in the background on your accounts. With this in mind, I'd advise the following:
We've seen some great progress towards getting this sorted in the last few days, I'm hopeful that it won't be too much longer till this issue is fully resolved for everyone.
JonathanB
**Update 17/11/2022**
Hi everyone,
We’re really sorry that there’s been a considerable delay between updates on the errors with Apple watch pairing. As we’ve mentioned previously there is more than one error involved and specialist teams are working hard to address the root causes of these.
I assure you that all comments about this issue are read, and all feedback given is being escalated on a daily basis.
Whilst we’re working on this, we’d be grateful if you can do the following:
I’ll provide another update soon.
Thanks,
JonathanB
**Update 02/12/2022**
Hi everyone,
Thanks for your continued patience. We’ve seen some great progress towards resolving these issues since the last update. As I’ve mentioned previously there is more than one error involved, and for many of you, your bill cycle will also affect when you can successfully re-pair the service.
Here’s some general steps that should help with common scenarios we’re seeing.
Thanks,
JonathanB
**Update 11/01/2023**
Hi Everyone,
As well as the steps on the last update, we're finding it helps to clear your temporary data from your iPhone before attempting pairing.
You can do this in Settings, Safari, Clear History & Website Data.
In case anyone is having trouble finding their private messages, click on your avatar image in the top right of any community page, then "Messages". If you've posted on this thread, then you should have a message waiting from me with a link to a support team that will help.
Thanks,
JonathanB
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on 06-15-2024 04:00 PM
Pete. A few weeks on and I am getting nowhere with your complaints/technical team. From all the discussions in this forum on these issues has no solution really been found in two years.
on 06-16-2024 05:26 PM
It sounds like a frustrating issue to be having, dgp6. It's not a problem I've experienced personally, and I'm not aware of the details of what causes the issue or what steps the team take to try and resolve them, sadly.
All I can recommend is to continue with the team on chat or phone, however it is you've been corresponding with them, in the hopes that it's something that can finally be resolved for you.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 07-11-2024 07:58 PM
I have just joined Three. The ported number came over today. I tried setting up my apple watch and initially had an error code, so I followed all the advice in this forum and now I’m not even getting as far at the error code, as it just says that the connection failed.
Has anyone else had this issue. Can someone from support reach out to help?
Thanks
on 07-13-2024 02:58 PM
Hello.
It's disappointing to see you're having this issue.
Since you haven't had success in getting it resolved with any of the information on the forum, I'd recommend reaching out to the Support Team on chat or by calling so that they may look into it further for you.
Pete.
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on 07-17-2024 03:26 PM
Good luck with that 😂
07-29-2024 05:28 AM - edited 07-29-2024 05:29 AM
Having the same issue samsung watch 7 ultra
on 07-30-2024 03:03 PM
Hi @Casskadin,
Can you let us know in a bit more detail what the specific error is, then we'll do our best to advise or point you in the right direction.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 08-09-2024 04:38 AM
I was here before with the same issue (though my account didn’t want to log in so had to make a new one). I seem to get an error now but it mentions that I can’t make a plan when I already have one, but I also… don’t have one because I have not been able to sign up. Here is a screenshot of my error
on 08-09-2024 10:36 AM
I have the exact same problem and no one seems to care about resolving it.
they all promise the world and then no one follows through.
does this gives grounds to drop my contract?
on 08-10-2024 04:35 PM
Ive been trying for 6/7 weeks now, done everything, Live chat will tell you to goto the shop, the shop will tell you that they don't deal with Live chat or accounts, despicable service and it makes people mad because you know there is a problem yet you still make people go around in circles...
Just be straight with people....
The only quick solution is to start sending QR codes out that we can scan in manually, I got told 3 times they'd send me a QR code then on the 4/5 time they said they don't send out QR codes...
Just get yourselves a cheap esim and link devices up through Google and Samsung and that'll work until a few years when Three sort out there problem,absolute joke