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Cannot activate eSim

MangoSis
Fledgling

3 weeks ago

3 weeks ago

I am currently on vacation in Ghana, my friend's were able to download the Airalo app to get data abroad! I seem to be the only one whose device is not compatible, I have the Galaxy S20FE! Ive been told I need the eSim activating by my network but I dont have the option in my settings 'add a mobile plan'.

Does @anyone know a way around this?

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KateS
Community Support Team
Community Support Team

3 weeks ago

3 weeks ago

Hey @MangoSis,

Welcome to the Three Community.

I've had a look on our Device Support page and it appears that the Galaxy S20 FE isn't eSIM compatible, so you wouldn't be able to activate this.

You may want to purchase a Go Roam Around the World Extra pass to unlock your UK allowances of calls, texts and data up to 12GB instead.

Thanks,
Kate


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