Convert sim to esim iphone

[Jermjack]

Am on a sim only plan not a three your way plan iphone 14 pro max am looking to get a 16 pro but would like to convert to esim.

How can I do this? On the my3 app I went to help and pressed replace sim nothing happened also there is no option to convert sim to esim on the same device which apparently iphone can do as per the 3 esim support page. 

Is the only way to convert to esim to ring customer service and get qr code and code emailed out? Also as soon as they do this does it disconnect your physical sim even if you haven't activated the QR code? I thought only when you start activation does the physical sim disconnect 

Thanks 🙂

[FraserC]

Thanks for getting in touch. You won't be able to select an eSIM option unless you're on one of our Three Your Way plans. Sorry we don't have better news on this occasion! 

[Jermjack]

https://www.three.co.uk/support/sim-support/esim

This page says that you can get an esim on sim only plans and can do sim to esim quick transfer if both phones are on ios18 is this not correct?