Samsung S22 Ultra Wifi Calling dosen't work

Red · ‎01-08-2023

Hi, trying to get Wifi calling turned on my device.

Unfortunately, my first few days on Three haven’t been great,
official support haven’t been helpful claimed that “it's not something we can guarantee”.

I will mention that I didn't buy the phone directly from three, but I know for a fact if I did, it would be the exact same phone I have now. In Europe Samsung only sell the exynos version regardless of distributor or phone operator.
So the official support channel’s question of compatibility or availability on specific devices is flat out pointless.
Even ironic the fact that they DO sell this phone given its popular annd was only released last year.

To even further this point, Three themselves claim this is “whenever you are connected to WiFi” on this page.

PLEASE say I am not the only one with this issue.
And how do I fix this? Because three clearly can’t be bothered to help me turning all of what i PAY for on.
Not a good first impression.

Red · ‎02-17-2023

UPDATE: So turns out this did in fact work. The only way you can see it in action is my either have no reception or switching on WiFi whilst in airplane mode and only then dose the icon appear.

None of this Three mentions in their support documentation, they get £20mill in profits a year and have two buildings to themselves, the fact they can't buy the handsets they sell and verify if their support is actually correct is pathetic. I fell sorry that due to this you probably get far more here because three don't have decent support docs and can't be bothered to fact check and have to rely on volunteers for daft enquires like this.

This is complealy Three's fault for not just saying what the phone should do properly and making seemly educated but wrong approximations. Sure, they are not Samsung, but selling their phones must carry some responsibility. Afterall, I would bet 80%+ of all handsets sold are though carriers the loop of carriers reviving new handsets is only from the partnership and profits of the manufacturers to build new phones in the first place. Three should be more responsible and create more truthful and more importantly tested guides. Sort out your docs.

Thanks for all the responses here, your the people holding this network together. Clearly people above just don't care.

View solution in conversation

sc1999 · ‎01-08-2023

There have been a few posts about this. I did not buy my phone from 3, too expensive, it's unlocked and wifi calling is automatic on my S21FE. There is not an option in the settings to turn it on or off so it may be working but the phone may only default to wifi calling when the mobile signal is weak. This is how it works on mine.

Hope this helps.

PS, when on wifi calling the mobile bars change to a phone icon.

Red · ‎01-08-2023

Yeah bought mine from Samsung directly, I know Wifi Calling can work on this because works fine with my old Tesco SIM (SIM 2) I can toggle it on and off for my Three (SIM 1) in the calling menu but that means nothing because if I take out the Tesco SIM the wifi calling menu dissapers entirely and the Wifi calling icon never appears when I do make calls with the Three SIM, only works with the Tesco SIM.