Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

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Upgrade help

For years I've been on contracts where I pay around 40 quid a month for unlimited everything. It's currently £44. I'm looking to upgrade, but I can't find the option to carry on paying around the same price. I usually get a free handset and the unlim...

Axis0 by Fledgling
  • 457 Views
  • 1 replies
  • 0 likes

Three+ unable to register

Returning customer with number previously registered with three+I got my current number with three, and I moved to ee, and vodafone then I came back three for the whole period of my contract, I couldn't access three+ and complained customer services ...

RBK700 by Fledgling
  • 425 Views
  • 2 replies
  • 0 likes

Convert sim to esim iphone

Am on a sim only plan not a three your way plan iphone 14 pro max am looking to get a 16 pro but would like to convert to esim.How can I do this? On the my3 app I went to help and pressed replace sim nothing happened also there is no option to conver...

Jermjack by Fledgling
  • 1757 Views
  • 3 replies
  • 0 likes

Device difficulties

My Galaxy s9 wont let me recieve or make any calls I can text and recieve text. I don't have an option for voLTE in my connection settings. When people call my phone it rings, my device is on, and I dont recieve the call on this device. It wont even ...

Best solution Nokia 8 unable to make/receive calls

Text and data are still fine, so I'm assuming the issue is related to the 3G shutdown.Via How to ensure your phone is ready for the 3G switch off and https://devicesupport.three.co.uk/guides/device/Nokia/8  supports VoLTE.Any ideas?

Three Trade In - Payment Delay

Has anyone received the payment for their trade-in? I received confirmation a week ago that payment was made, however this has still not been reflected in my account. 

julia12 by Regular
  • 1289 Views
  • 7 replies
  • 1 likes

Best solution eSIM

 Hi iPhone on 18.1 and noticed that you can now convert your SIM card to an eSIM, was that there before and would you switch? 

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Robti by Active
  • 820 Views
  • 2 replies
  • 0 likes

Apple watch

I dont need a cellular contract. If i get an apple watch on contract and just 1 month cellular will it only charge me for the 1 month cellular then default back to the device only payment?