Devices – Get support for device related queries

iPhone 13

Hi can anybody confirm what comes with my new phone?

Pay bill from different account

Hi, I have 2 numbers on my account however I added an account user which is my sister to one of the numbers as she uses it. Is there anyway for her profile and number to be billed from her direct debit bank details instead of both payments being take...

Keep number and sim but a new phone

I am in the process of buying a new iPhone and contract from Three and my husband is taking my old iphone. He has a sim only plan with Three and wishes to keep this and his number. Tried looking on website but can’t find what we need to do to move ...

Odd upgrade on Pixel 9 Pro XL

Hi,I was curious about the new Pixel 9 Pro XL. I just got the 8 Pro in March last year (so I'm still very new into the contract). However, I saw an offer of 'up to' £760+ for trading in a Pixel device. Out of curiosity, I clicked on the option to upg...

Can't access my second account

I have two contracts I can access my one phone but can't access the second one on three to check if it's due an upgrade, isit possible to have both contracts put on my three so I can manage them easier

Exchange

I want to exchange the Samsung S24 I bought on line yesterday for the Samsung S24plus.I have not opened it.Can I exchange it in a store?

Mobile service error already have a plan when I don’t

Helloi am desperate for help I’ve been trying to sort out an issue where I cannot connect my Apple Watch to my apple phone through the smartwatch cellular service. I have contacted three for some much help, gone through the same trouble shooting over...

iWatch warranty/repair

I received a new iWatch in July last year but it has stopped working/charging and I've tried all options for rebooting etc, from the Apple website. I think it needs to be sent in for repair - is this something that Three will do/cover, or do I need ...

keeping a number

My Son is with 3, he's just changed phones to another 3 contract but because he never went through 3 he can't keep that mob number on his new phone. Neve heard anything so stupid.So basically if you are on 3 and want to keep your number don't renew w...

Best solution Device returned but three says not received

I have ordered galaxy that 25 th July while someone advised me cash back offer on Samsung website.. later I found that was completely lie as Samsung off 2june to 2 July purchase via them or other retail including three network.. I completely understa...