Samung ultra 7 watch unable to connect mobile plan keep getting error E53305

[NealeLyddon]

Hi, i am having a nighmare in setting up my new smartwatch to my phone, I have taken out the smartwatch pairing plan, I have tried Live chat and talkign to someone on the phone, and no one at Three can help, the knowledge and support is virtually non exsitance.

Has anyone resolved this error?

Im not sure why no one can help get the issues resolved, im really thinking of cancelled the contract and moving elsewhere 

[Jardine]

I'm in the same boat unfortunately 

[WingTsunv]

Me too  I've had my Samsung watch 7 for 13 days, the cool off period is about to end. I have spent about 20hrs on the phone the Tech team raised that took a week only to be told wait two more days for the bill cycle. Ive been told to reset, uninstall the wearable app and reinstall, and the same with the three app. I was told take the watch to Samsung I did, it was tested no issues found.  I hvae also been to the Three shop twice. I help has been varied the bottom line is my watch wiil only connect via bluetooth. The watch will not connect to the network. All i get is E53305

[PeteG]

Hello. 

It's unclear which steps or processes have been followed when you've been speaking to the team, but there are a few scenarios that require the account to be 1 day passed the billing cycle in order to correct. If the team have advised that, fingers crossed you'll be up and running once the time comes! 

Pete. 

[PeteG]

Hello. 

You might find some help in relation to the issues you've been experiencing through the Device Support page. 

Pete. 

[NealeLyddon]

Hi, 

No this hasnt work I am still getting E53305 error code saying I already a paired device, still no joy from Three customer services all they are gettign me do is disccount pairing and resetting phone and watch, I think the plan needs to be removed from my account and re-set up but no one seems to be listenign to me.