Upgraded early through Three. Gave me a trade in option, £249 offered for my trade in. I have sent off as instructed, received (eventually) a confirmation from Ingram Services Ltd that they have my device and payment has been sent on 22/10/24. It may take up to 5 working days... 8 working days later and still no money in my account. Having done some research, there's lots of customers who have had the same issue. Having emailed 5 times, called countless times to be left on hold for literal hours whilst working from home. This is becoming very concerning and feel there is an underlying scam happening within Ingram services Ltd associated with Three.
I'm at a complete loss of what to do at this point. I will be complaining to the ombudsman but there is a time lag for this. In the meantime i'm down £249 or my old handset. I will be cancelling my contract with immediate effect if this is not resolved.
