iOS 18.2 - WiFi calling not working anymore

[Kevvvy]

Since updating to iOS 18.2 I’ve been unable to use WiFi calling on my iPhone 14 Pro Max. I’m When it is enabled I cannot make or received calls. My cell quality is noticeably poorer when I have this option disabled. Can anyone help with this? I’ve even tried using the Beta 18.3 and it hasn’t fixed the issue. 

[arjones27]

On your phone, 

Go Settings - WiFi

Click the little (i) on the right of the network you are connected to.

Scroll down to Private WiFi Address and set to OFF. 

Should solve your issues. 

[Kevvvy]

Thanks that seems to have worked but I had to forget the WiFi network and add it back again. 

Should the network show Privacy Warning under it?

Thanks again 

[Kevvvy]

Again this has stopped working after the first test call. Worked fine at first but back to normal again 

Thank you anyway 

[JonathanB]

Hi @Kevvvy,

I believe this article from Apple should give a bit more background on the setting: https://support.apple.com/en-gb/102509

From what I gather the "privacy" concern here is more about preventing your ISP and network provider from tracking your device. I can totally appreciate the thinking behind this, but it seems like this is possibly interfering with routing Wi-Fi calling.

I haven't seen the warning you're referring to personally though, does it give any more context?

Thanks,
Jonathan

[Kevvvy]

This is the warning I see  

[JonathanB]

Hmm, that's really odd, and you don't get further explanatory info when you click on the "i"

I've checked with a colleague and to our understanding there's a specific issue on Sky Broadband, and they're investigating on their end. Have you checked with their customer service teams in the meantime since originally raised this?

Thanks,
Jonathan

[Kevvvy]

I've looked on their forums and someone mentioned a fix that I tried but again this worked then stopped almost instantly. I've lived with it for this long do I'm used to it  😂

[JonathanB]

Hi @arjones27,

Welcome to the Three Community!

Thanks for sharing this tip, were you personally running into this issue? Was this also with Sky Broadband by any chance?

Thanks,
Jonathan

[Ewrig]

I’m the same but it started 2 days ago!