Hi @SarahG, welcome to Three Community.
I'm sorry your number transfer hasn't gone smoothly, that's really disappointing. Let's see if can help move that forward.
Are you getting an error message when using our online form?
What network are you transferring your number from?
Have you spoken with our customer service team? If so, what did they advise and did they give you a timescale for getting you an update?
Let us know, and we'll do all we can to help.
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