- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 11-09-2022 07:18 PM
Hi,
My apple watch was paired & working fine - then I recently upgraded my Three contract & then I found the 'smart watch', add-on stopped & so did the apple watch,
In the add apple watch > Add Mobile Service < page - only option was remove plan - which I did....
However, when I now try to re-add ( Network Provider ) it says 'error existing esim pairing' already exists, contract Three.....
I have reset Apple watch / rest iphone network settings & restarted both devices multiple times & I still cannot re-add the Three apple watch plan -
Also; I have a second SIM with O2 / when I try adding their service, the landing page ( to add service ) works!
I feel the problem is that I have a previous 'sim profile' & so obviously cannot add it again - but how can I remove this ?
Any advice appreciated
on 11-12-2022 04:40 PM
Would he good if you @JonathanB can answer your customers questions in the main chat forum instead of showing ignorance.
on 11-12-2022 04:36 PM
@JonathanB - Are you ignoring the 100’s of messages in the main chat regarding Smart Pairing?
on 11-24-2022 11:50 AM
I am still unbale to get mine working, this has been escalated and escalated yet no one seems to be able to get it working.,
on 01-06-2023 01:25 PM
Did you get this working in the end I have exactly the same error with this stupid There’s a problem page