apple watch pairing ?

[Clever-Trevor]

Hi,

My apple watch was paired & working fine - then I recently upgraded my Three contract & then I found the 'smart watch', add-on stopped & so did the apple watch,

In the add apple watch > Add Mobile Service < page - only option was remove plan - which I did....

However, when I now try to re-add ( Network Provider ) it says 'error existing esim pairing' already exists, contract Three.....

 I have reset Apple watch / rest iphone network settings & restarted both devices multiple times & I still cannot re-add the Three apple watch plan - 

 Also; I have a second SIM with O2 / when I try adding their service, the landing page ( to add service ) works!

I feel the problem is that I have a previous 'sim profile' & so obviously cannot add it again - but how can I remove this ?

 Any advice appreciated

[hamid786uk]

Would he good if you @JonathanB can answer your customers questions in the main chat forum instead of showing ignorance.

[hamid786uk]

@JonathanB - Are you ignoring the 100’s of messages in the main chat regarding Smart Pairing?

[SteveH]

I am still unbale to get mine working, this has been escalated and escalated yet no one seems to be able to get it working., 

[Mediamaker]

Did you get this working in the end I have exactly the same error with this stupid There’s a problem page