iOS 18.2 - WiFi calling not working anymore

[Kevvvy]

Since updating to iOS 18.2 I’ve been unable to use WiFi calling on my iPhone 14 Pro Max. I’m When it is enabled I cannot make or received calls. My cell quality is noticeably poorer when I have this option disabled. Can anyone help with this? I’ve even tried using the Beta 18.3 and it hasn’t fixed the issue. 

[Ashley90]

Yeah just when I’m connected to WiFi I can’t make or receive any calls at all 

[jr0]

And is WiFi calling on? 

Below a YouTube video how to do it

https://youtu.be/oW-GnVLgGKk?si=kYm_t-LbvzILEg73 

[Ashley90]

Yeah my WiFi calling is on but when I want to make or waiting for a call I need to turn my WiFi off 

[JonathanB]

Hi @Ashley90,

Sorry if it sounds like we're asking you to repeat yourself, but if I'm following correctly, you're saying that you can't make or receive calls when you have Wi-Fi switched on.

I.e calls simply do not work at all if Wi-Fi is toggled on, but you can be in the same location with Wi-Fi off and it'll make/receive the call over 4G? 

I'm just trying to clear this up, as the OP's topic was specifically a problem with Wi-Fi calling, and it may be confusing matters.

Thanks,
Jonathan

[jr0]

Okay, WiFi calling only becomes active or kicks in if the cellular signal strength is not good enough. So do you see anything in your status bar saying something like 3 WiFi calling? Below is an example from Vd, 

 

[Introvertualism]

Similar situation here - does anyone know the cause of the problem yet as I've been trying everything without success?

[PeteG]

Hello there. 

Welcome to the Three Community. 

It's unclear what might be causing the Wifi calling not to work. Does the Wifi calling work for you when you go into airplane mode on the phone? Doing this disconnects the mobile network, leaving Wifi as the only option for the phone, and sometimes kicks the feature into action. 

Pete. 

[JonathanB]

Hi @Kevvvy,

Sorry to hear about this issue with your Wi-Fi calling, but glad to hear that you were able to narrow things down somewhat to the router. I just wanted to clarify are normal voice calls working when you have sufficient coverage for this?

If so, it may be worth checking with the ISP if it's just that one specific Wi-Fi connection affected and you can still make normal calls over mobile signal.

Thanks,
Jonathan

[MSG]

Hello my wife and I are also having this issue (we have sky internet too but it happens when out the house as well). All calls are sporadically connecting or not connecting without rhyme or reason and no matter how we toggle WiFi or reset the whole network it hasn’t fixed the problem. Called the help centre and it wasn’t resolved. My daughter can sit next to us calling our phones and 9 times out of 10 it won’t connect. Any thoughts on how to resolve?

[JonathanB]

Hi @MSG,

Sorry to hear you've both been experiencing issues with calls lately. If you don't think Wi-Fi calling is relevant here, I'd recommend to have a look at theHow to ensure your phone is ready for the 3G switch off topic. This covers a few options which may help with calling issues. Let me know if the issues persist after following all the suggestions there.

Thanks,
Jonathan.