Introducing Go Roam Around the World Extra

[JonathanB]

Hi everyone,

Great news! We’ve added 92 new destinations to Go Roam – with over 160 in total - from beautiful Thailand to vibrant Mexico. 

And with Go Roam Around the World Extra, you can explore while accessing your plan’s data, minutes, and texts with our inclusive daily roaming passes.*

No inclusive passes? No problem. When visiting a Go Roam Around the World Extra destination, you can unlock your plan’s data, minutes, and texts for £7 for 24hrs* or buy a 3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings. You can check the rates for any roaming destination before you travel on our Roaming Support page. And if it’s time to renew your plan, why not take advantage of our Value and Complete plans which are bundled with up to 56 days of inclusive Roaming passes, as well as other perks such as Paramount+, extended warranty, free screen repairs and more!

We hope that adding more destinations than ever before to Go Roam is a welcome change. Please let us know in your replies what you think of this new expansion to our Go Roam services, and where you’ll be off to this summer? Read more on the Three blog.

*Fair usage policy applies.

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

[chriskhw]

I'm sorry.

I think its confusing.

So my contract, which is a few days after renewal, specifically states I get up to 12GB of roaming in Europe.  It isnt very clear anywhere as to 

(a) how many free daily go roam credits is included (in the 3 app when I check allowances it says nothing so I assume I dont have any)

and

(b) Its doesnt clearly state anywhere that in order to be able to USE up to 12GB per month you STILL have to purchase Go Roam credirs (at £2 a day or more in other parts of the World)

So TBH saying "it includes" roaming isnt quite the clear cut picture 3 would like to imply.  WHat it should say is you pay a fee to be able to ACCESS your included voice, data and SMS allowance

[ChazUK]

I've been a Three customer for around 20 years, so definitely fall into the before 1 October 2021 category, and every time I travel I cannot for the life of me figure out how much I am going to be charged or where I get free roaming. I've read through this thread and seen the new structure touted as simple, which it is anything but. There never seems to be any information about before 1 October contracts.

[KateS]

Hey @ChazUK,

The roaming charges applicable are based on whether you joined or renewed your contract after October 2021. If you've upgraded or renewed your plan since then, you'd be subject to Go Roam charges depending on the destination you're visiting.

If you haven't renewed your contract or made any changes since joining, then you'd be able to check out the countries available to roam free in on our older plans price guide. 

I hope this helps,
Kate

[Eddy1]

I’m on advanced plan and can’t seem to use data in Canada….thought it was included?

[tarantella]

It's £7 a day to use your UK allowances in Canada.

Or, if you don't need to call or text, then a Data Passport is available for £5 a day, with unlimited data

[Eddy1]

• I thought it was a go roam destination. I have advanced plan which includes go roam.

[leemeluk]

Can I ask why it's Pay Monthly only? 

[leemeluk]

I've been with three since 2015, and was on a 3-2-1 PAYG plan, but was turned over to a PAYG 12GB Data at some point, which then turned over to a 15 GB Data auto renew.
I didn't even know about the changes until I went to Japan, and it was cheaper to buy a local SIM rather try anything with Three, and a planned trip to Thailand has me running for a local SIM. The comms from Three have been very hit and miss, as I do struggle to understand some of the changes due to a traumatic brain injury. 
Changes like this need to run past the Plain English Campaign.

[JonathanB]

Hi @leemeluk,

I'm sorry for any confusion about our Roaming offers, we appreciate this can be a complex subject. Go Roam Around The World Extra is a Pay Monthly offer, and we've taken steps to make this clear on this article and any relevant pages on the Three website.

Neither Japan or Thailand have ever been covered for PAYG Go Roam, but if you have a look on our Roaming Support page, you can check all the relevant rates for any destination.

We're also dedicated to providing support for any customers with vulnerabilities or accessibility needs. If you'd like further support, please contact our Customer Wellness Team by your preferred method using their contact options listed here.

Thanks,
Jonathan