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4G Connection

Drumbles
Fledgling

a month ago

a month ago

Hi I am currently in the USA and once again am unable to get any 4G connection - it is not only the USA but European countries I have visited in the past couple of years - it is very frustrating as when I leave anywhere with a Wi-Fi connection I lose the connection - I rely on Maps when driving in the USA which of course I cannot access.  I use an IPHONE 11 but this also happened on my old Samsung phone when I was with Virgin making me switch to 3 but it is still happening - have tried all the tips including switch on an off flight mode but nothing is working

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PeteG
Community Support Team
Community Support Team

a month ago

a month ago

Hello, Drumbles. 

That sounds frustrating. Can you confirm what the network status is showing as on your phone? Also, can you confirm if you are able to make and receive calls? 

Pete.


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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