Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

New to Three

A few questions, speed check shows varying speeds from 6 - 416 mb speeds which vary minute to minute? Also three postcode checker reports I have no coverage, is it totally inaccurate?

Setting up call forwarding from abroad

I am using a PAYG sim and I'm now abroad. I have to switch to a local sim. How could I forward all my calls to my husband's UK number so that I would not miss important calls?

I cant call out, it says I don't have access. Its frustrating me

Any number, I daily, it says, I don't have access.

How I can watch forbidden sites?

How I can watch erotic films ,may be my card is locked

Cannot buy data passport cannot access roaming

In Vietnam for 8 days. Got my first 24hrs data roaming all fine, got in touch with live chat via app to ensure I continued receiving data via data passport for the 8 days. Was told to pre pay £40 (£5 each day) using a secure link to ensure there was ...

Hi, how do i find out how much data i use

HiI want to find out my average monthly data usage

My data is always low

Hi,please I need to increase my monthly data to unlimited

Texts sending from Sim number after porting

Hi,I bought a sim free contract from Three and ported my old number across from Virgin.However when I send texts, some are correctly sending from my ported number (which is obviously what I want) but some are still sending from the 'temporary' number...

Network outage

There has been an issue resulting in no coverage in our area since Friday evening (2 Dec). Unable to get any sensible response as to how long this is likely to last for. Now I'm reading other posts where the outage has gone on for weeks which is real...

Ported number to wrong SIM

Hello!My partner ordered a phone on 3 from affordablemobiles.com over the phone. Five minutes later, I noticed a better phone for only slightly more, also on 3. We tried to cancel the first order, but they said it was too late and it was already bein...