Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Sim activation issues

Started new contract Last week . Switched my number with pac code. Switched Monday 31st. Problem 1 . The phone would not save the number that I switched, 2 hours on live chat told to go to shop and get a sim replacement. Problem 2 , The sim would not...

Calls

Does anyone have problems when receiving calls or making calls , for example they can not hear you.Also no network when indoors .

Calls dropping / poor call quality (network mode)

I live in an area with occasional 5g coverage, but more often it is 4g or 3g.I frequently have dropped calls or poor call quality. I went on to a chat with Three, and the advisor said to change my network mode from 5g/LTE/3g/2g to LTE/3g/2g.Will this...

Network problems

In the Lowdham district, Nottinghamshire, 7 days now of unusable internet with three, “work on our system is taking longer than anticipated” is all I am told, internet speeds are between 0 and 60 kbps, I am used to in excess of 40 mbps,bought a vodap...

Poor Network

I got a PAYG sim to check how 3 is compared to my current provider. 3 wins everywhere I have been except at home where its unusable!! For 3 weeks now each time I check the Network status it says "We're fixing an issue with our network in this area...

Poor network London

I was wondering if anyone else is getting outdated in London, I can barley use the Three network for the internet I am paying for and every time I call they just blame me or my device as the issue and take no responsibility for the issues I am facing...

Elefteria fataj

Hello!I try to pop up by the upp but I can't.The upp don't recognise my three number.Can you help me please?

Almost zero coverage NE32

There has been a massive reduction in coverage in NE32 postcode since Sunday with zero notification. My parents are stuck there without mobile internet or more critically, the ability to phone. What on earth is going on?

Sharon

Has anyone actually managed to speak to a human?

RCC states in 5g

Can anyone please explain what "RCC state in error". I believe this can cause volte and WiFi calling to not work. I have Google the issue after having issues with 4g calling.You can see this by dialing * * 4636 * * and looking in 5g debug info. Also ...