Broadband

[Kadirugurvarli]

my Three Broadband number is 07*********

We applied for Three Home Internet at the Maidstone branch about 8 months ago. They said to try it for a month, and if you are not satisfied, return it. At the end of a month we returned it, we don't use THREE. We were charged for 8 months. I sent 3 emails, but no reply. How can I find a solution? My account is being charged for a service I don't use.

[JonathanB]

Hi @Kadirugurvarli,

Please don't share info like phone numbers or account details, this is our customer Community, so the info in your posts are publicly visible. We won't be able to access or make changes on your account using info from a community post.

Have you been in touch with customer service by calling or chatting with them? If you've returned the router 8 months ago the team should be able to verify this and get the account cancelled for you. You can find all the ways to get in touch here.

Thanks,
Jonathan