Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Just a terrible provider, nearly 2 months and I still can’t receive texts or calls!

Needed to move to an esim so I went into the 3 store in Southampton and they told me that even though I was a current 3 customer that I needed a PAC code to transfer from a physical sim to an esim. I did this, the new esim arrived and I could not rev...

Network outage

Woke up this morning to a network outage. Or rather "planned maintenance" on the mast. I am told I will have no signal for 72 hours. The same thing happened a few weeks ago. Surely it would be good business practice to send an sms to affected custome...

Mobile data - Netflix / YouTube

My Xiaomi 12 Pro phone connects to the local 4G mast (5G not in my area), and while I don't get a great signal strength, I'm able to watch Netflix perfectly - no buffering, just great playback.If I try to browse on my phone, or stream from something ...

5G coverage down in Milngavie

Hi@, I have a 5G router but the signal has went back to 4G. The network checker says that 5G is not available in my area!???Can some help please?

mobile coverage

The coverage checker for my postcode CM6 1BY says that I have good 4G service. However, I barely have a 3G connection possibly because I live at the bottom of a hill. How can I get an improved connection?

5g

There is going to be a 5g mast in my local area of TF4 3LF its granted by the local council and its approved granted by them can you tell me when it be built and switched on It was approved on June 19th 2023 I keep checking the mast site aera no...

5g

There is going to be a 5g mast in my local area of TF4 3LF its granted by the local council and its approved granted by them can you tell me when it be built and switched on It was approved on June 19th 2023

Same number

Hi my number hasn’t changed to my old one does it take a few days?

Three is not a good broadband provider

My experience with three was bad. They sell me broadband services. However the tower was busy and there was no enough bandwidth to have video calls. Since I work from home, this is a necessary tool for me. I contacted three and they told me that the ...

Offers

Hi there i received a call to get 6 pounds monthly for unlimited text call and Internet They said they are from 3 Is it genuine