a week ago - last edited Friday
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 02-09-2024 07:09 PM
On the train approx 2 hours ago I received 3 missed calls, the sender ID was 'missed call' but the text said it was from 3 asking me to call a number. My phone did not ring incidentally it was just text messages saying missed call. After the third text, I blocked the number it seemed strange. Then my phone (although clearly showing strong coverage) wouldn't connect to the internet. When I got home I logged into my account to see if there was an issue. I noticed an unusual amount payment had been set up for 13 Feb. I have tried to contact 3 for help to find out what's going on. But the digital assistant isn't working and when I tried to call 3 on my phone using first 333 and then the 0333 number it said the number wasn't recognised. I've now alerted my bank. Can someone from 3 tell what is going on? I have also seen a notice on the website saying 3 are aware of 'engineering issues'
on 02-09-2024 08:25 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
on 02-09-2024 08:28 PM
It is being reported that 3 is down in various areas of the UK and 3, as usual, are not shouting about it. This is the latest from the Sun:
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
on 02-10-2024 08:35 AM
These outages are becoming all too common recently!
on 02-10-2024 02:54 AM
Why is the network down
on 02-10-2024 08:34 AM
Good question! It’s apparently working now.
on 02-10-2024 06:57 AM
I can’t access my personal hotspot.
on 02-11-2024 08:01 PM
Hello.
If anyone is still having issues using personal hotspot, you should be able to get it working again by resetting the network settings of the phone, and then restarting.
If you have issues after that, it would be best to reach out to the team on 333 or chat so the team can take a look at the account.
Pete.
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on 02-11-2024 11:56 AM
Same issues since 3days ago. 3 have updated their system, told me to re register and I haven’t been able to complete the registration online. No hotspot but data connection seems like it’s working now. I need my hotspot for work!
on 02-10-2024 10:52 PM
Same issue here since yesterday around 3PM; 5G/data is working fine but devices connected to the hotspot cannot reach the internet. The whole reason I'm paying for unlimited is to hotspot other devices when I need to... And no communication from 3 to say if they're working on it or not...
