Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Who remembers having to go to a red phone box to make a call that's if your friends had a phone

Who remembers having to go to a phone box to make a call that's if your friends had a phone

Apple or android

Hello folks ,which do you do you believe the best rival , apple or Android?

Signal

My signal randomly goes on and off on random places then only works if I have Wi-Fi on or if I switch my phone on and off! Never works at my work anymore but did before anyone else have this problem?

Roaming wierd behaviour

Both my wife and I are on holiday in Denmark. We have both received “Rate advice” msg from 3 welcoming us to Cape Verde. Me today. Her yesterday. We are 4000km from there!only common things:same journey here via Chunnel , France ,Belgium, Germany. Ar...

Best solution When you lost your SIM, where did it show up?

Before dual SIM phones were standard, I was constantly switching SIMs for personal / work rather than carry two phones around. I lost my work SIM for two days and searched for it a whole weekend.I had given up and was ready to report it missing on Mo...

Net work

Hi am new to three community. I just wanted to say I am very happy with three net work I have been with them for years. I have three contracts with them. I have iPhone 13 pro max, iPhone 13, and iPhone 11 and I have had no problems with them I also h...

Mike

I'll try here as i am not getting any help from Three through the normal channels.2 months ago i joined Three from Vodafone and have not had a working phone/network since.I have been messed around,ignored, fobbed off and left absolutely powerless to ...

Wifi calling abroad

Seems 3 blocks wifi calling when in the USA. Any suggestions?

Phone

I go camping and coverage from 3 is 80%most of the time brilliant

Thoughts on customer service phone calls

What's your experience of three call centres? I find it one of the most frustrating things in life. I blame the system to a degree as the people are following a script and not allowed to think for themselves. Sometimes very rude. Constantly saying h...