Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Ronkef]

What is going on with 3 .This is very frustrating 

can't receive or make calls 

[LOliveira]

I'm experiencing the same and no advisors are available to speak to. Tried everything I could find online to fix but nothing. 

[HJN]

Cannot make outbound or accept incoming calls for the few hours. No news from 3, only found out on 3 Community. Any updates from 3 please? 

[Sam10]

Phone lines are down and have been since 13:09 today - I’m in Chelmsford Essex

[31056]

same for me

totally unacceptable

[Floella1969]

I really hope they don't expect me to pay my bill for something I'm unable to use 

[Biross]

Hi up in Aberdeen, same as rest of UK, no calling or receiving calls. So thought I’d try to see what’s happening, but three have closed the chat service more than 3 hours early, so we have no one to complain to? 20 years + with three, maybe need to return my upgrade, and change to gift gaff, or any other network. 

[Sam10]

I’m in Essex which is a significant distance from yourself so I’m not sure how it is “some” customers !!  I also did a reset on my phone and had to search for answers rather than being informed it’s nothing I had done wrong and it was their end !  They have also closed early and made no other statement for over 4 hours - not great customer service me thinks !

[Mickmac]

Cannot make calls or receive calls my business needs this to be working any updates will be appreciated if not I need to make alternate arrangements 

[DragonLogicX]

Please refer to pinned thread in 'Network' by Danni as to update on the Network being down for many customers.