Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[TES93]

I am unable to make outgoing calls either on the network or by WiFi calling. Everything else is ok, I have restarted my phone but still nothing. My partner is on ID and is having the same issue. 

[kay23232]

Me too, London based.

[oiley1]

im having the same problem today 

[Aliya]

I am unable to make any calls, how long until this issue is sorted out....

I have a chronic illness and due to this I was unable to order my medication from the doctors, which I need before the weekend 

You should be keeping us updated as you customers, it's absolutely ridiculous 

[Helpme1]

Hi I feel for you yes 3 have not communicated what’s going on it’s so frustrating and annoying 🤬

[Ronkef]

What is going on with 3 .This is very frustrating 

can't receive or make calls 

[LOliveira]

I'm experiencing the same and no advisors are available to speak to. Tried everything I could find online to fix but nothing. 

[HJN]

Cannot make outbound or accept incoming calls for the few hours. No news from 3, only found out on 3 Community. Any updates from 3 please? 

[Sam10]

Phone lines are down and have been since 13:09 today - I’m in Chelmsford Essex

[terrible3]

same for me

totally unacceptable