Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[K33ETA]

Me too. Can’t not make or receive calls

[emadelguneid]

Same...missing out on a job interview 

[Loraine]

For some reason today all calls in and out not working cannot call anyone it’s dead no signal?

[Natijan]

I can't make or receive calls. It's so weird

[K33ETA]

Me too but I can still receive text’s

[osman]

I have the same problem I can call or receive any but my mobile data is working.. 

[laulou97]

Exact same issue and it's driving me nuts!

[Cunni1]

Im having the same issue...i renewed my sim only and now iv no signal and cant make or receive calls....iv had problems with service for over a year.. i have no clue why i stay...i just need a phone provider that actually works 

[PeteG]

Hello there. 

Welcome to the Three Community. 

Oh, that's not so good to hear. It's unclear if the issues are because you renewed your SIM, and somethings gone wrong, or because you were already having issues prior to renewing.

What happens when you try to make a call or send a text? Does your 4G/5G data work? Is there a signal showing? 

Pete. 

[James1987]

I would assume the fact it's happening to so many of us that the problme is 3 end . As I can't recive or make calls but can text wats app etc. I haven't upgraded last was a year ago . Phone shoes signal and 5g . Yet is dead when calling in or out . I did on the 30th time here my answer phone say 2 words then went dead again.