Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Misskhan97x]

Can’t call out or receive calls in stoke. Tried on 2 different phones. Please can we have an update on when this will be resolved

[LousyWiFi]

Three is still down when it comes to voice calls. I've not been able to order much needed medication for the chap I look after. Will there be any compensation for their breach of contract?

[Rolan99]

I’m from Essex. Can’t seem to be able to make phone calls nor receiving phone calls too. Tried to switch on and off the phone several times. Unsuccessful results. 3 appears not to provide concrete answers to this issue. 

[PAUHAR75]

Location: Devon

Issue: No incoming or outgoing calls. Using wifi calling doesn't work either.

Used 3's Live Chat but the bot was useless. Gave the following response;

"We're sorry for any disruption this may cause. We'll resolve it as soon as we can.

Connecting to home WIFI will get you online and let you call and text whilst we fix this issue."

[Nitish]

Hi ,

I can't receive or make calls and this is not the first time happening within a couple of months.

[terrible3]

same for me

totally unacceptable

[Nitish]

I can't even call them

[Billydoll69]

Having connection problems in Dewsbury/Wakefield area, not being able to make calls, can’t get any joy from the Three help on the app, not happy 

[terrible3]

same for me

totally unacceptable

[Fa1]

I can’t recieve or make calls, bars are available I can send messages ! What kind of service is this! Am I the only one? I’m in London Chelsea so frustrating, started an hour ago!