Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[markymark150]

Same thing in South London

[Karan92]

Same here

not able to call anyone 

[steveorridge]

Not able to make phone calls from my wife's or my phone (both on three), No sound when we try ringing each other or when we ring the house phone. Just checked and we can still send texts to each other. What's happening Three??

[KNM]

At least I know it’s not just me - can’t make/receive a call, but can text (West Midlands)

[thomas1998]

Ive had the same issue today in Heanor

[Alanezi]

Same in Manchester i thought i was the only one 

[Alanezi]

Same in Manchester 

[Ruks]

Looks like im not the only one.. im unable to make calls or receive calls. Tried getting help on live assist but no help whatsoever. It wouldn’t put me through to a member of the team either. Rubbish network - will have to change to EE or something lol! 

[Jessie654321]

I have Tue same issue and I’m in Cornwall 

[Libelle]

Same in Herefordshire